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Secret escapes cancellation policy
Can anyone help? We have booked a holiday with secret escapes but due to unforeseen circumstances we need to move the dates, we have contacted them twice and they have liased with the hotel but they are unable to move the dates. We have asked for a refund and the hotel have refused.Secret escapes have offered to try again…
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Cash4Phones
So I sent in my iphone4, which was in great condition bar a small, unnoticeable scratch on the screen. I was originally quoted £160 but then offered £49 due to 'excessive scratching'. I would have fought this, but I really need money and paying around £10 to get my phone back (they ask for delivery) is just something I…
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Faulty shoes - right to repair?
Hi I bought some shoes from an ebay shop (not auction) last Sept (summer shoes, have therefore now only worn them 3 times). They are disintegrating on the inner sole and so are unwearable, but I think they are worth repairing. Can I ask the shop to cover the cost? They are offering me an exchange, saying that they no…
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Parcelforce Claims Dept not responding to email
:mad:Does anyone have any experience of making a claim against Parcelforce. We used their Express24 as we had a parcel that needed to be at an event at a hired venue on specific date. They delivered 5 days later and now the parcel has disappeared. They have had all the relevant info they requested. I have contacted them by…
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What are my rights?
I contacted B&Q to return an item I had delivered as is un available in store. As there was no display item am I right that the distance selling regulations apply? Basically I have contacted them twice since our initial ask for a collection. Last week I was on hold for 15min before giving up and today on the phone for 40…
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eBay Help!!!!!!!!!!!
Hi, I wonder if someone can help. Basically to cut a long story short I brought 2 x Tablets from a business seller on eBay back in January. 6 Weeks after purchasing them they started to go wrong, I contacted the seller who said to return them and they would repair them. I did as they requested and never heard anymore, I…
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Timeshare Section 75 Consumer Credit Act
Please help! First time on any forum , so please be patient. In a nut shell i've been scammed like thousands before me! I'm trying to recover over £25K and contacted 'Cancel Our Timeshare' who turns out to be ITRA( International Timeshare Resell Assocaition). We(Missues and I) had a face to face meeting and were…
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Private school charge
Hi, my son was attending a private school in nursery, but now he will be starting reception in September, and has been offered a place in a public school, which we will accept. It has been offered late, because the school was oversuscribed and we had to wait until someone pulled out. I spoke to the private school to tell…
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amazon price guarantee
Does anyone know what Amazons price guarantee is? I ordered a washing machine motor from them a couple of days ago and have just found that that price has just dropped; the item has not yet been dispatched so where do I stand? The site said that it was supplied by a spares company but that the order was fulfilled by…
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Incorrect order sent
Hi, I am writing this as a small online business and would like some advice on my rights as a trader. I sent a customer an incorrect order. It was the wrong colour. They informed me. I asked them to send it back (I supplied a shipping label to cover postage) and asked for it to be sent back as they received it. When I…
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New Look jeans have stained my new sofa!
Hi, I've recently bought several pairs of jeans from New Look but have just discovered they have stained my sofa making the brand new sofa look dirty (on one side, the side I sit on!). Extremely upset as I had saved for over a year to get this sofa and have only had it a few months. What are my consumer rights on this? The…
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Argos refunded? then changed price.
have purchased a bed from Argos for my little one yesterday, all was confirmed and delivery day given. Then today Ive been sent an email to say that it wasn't available and a refund given, went to site and they have plenty in stock, just bumped price up by an extra £10! is there anything you can advise me to do, seems very…
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Online National Lottery Tickets
Good afternoon, A couple of weeks ago I purchased eight Euromillions tickets using the National Lottery website. When I made the purchase I mistakenly checked the wrong draw date (Friday instead of Tuesday). Upon realising my mistake I immediately phoned up the National Lottery customer helpline to try and rectify the…
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Receipt for services
First time posting, hope I'm in the right place. I broke my laptop last week, took it to a local shop that claimed to be able to fix it, was given a price of £85 and a receipt for the same. Having returned it seems they are having difficulty getting a part, I fear they may charge more now. Can they do this after issuing a…
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running shoes
I bought a pair of running shoes for 105 pounds from sport shoes.com. I wore them for 2 runs, one 4 miles and the other 2 due to having to stop because of injury. I am certain the shoes aggravated an old shin splints injury and I contacted them hoping they could exchange them. I was informed, as I had worn them they…
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Virgin Media problems
Hi, was wondering if someone could give a couple of ideas of what I can do about my current situation I find myself in. Recently moved house and after having no problems with my previous two years of being a VM customer I have had nothing but problems. My main problem at the moment is my Internet connection, that is…
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Heart Condition and unable to fly - Can I get a full refund
Seriously need some advice. Before I was able to take out travel insurance I fell seriously ill with a heart condition and I have been told that I am unable to fly. The compnay I booked with have charged me £440 cancellation on a £950 flight. The CAB were not particularly helpful when I contacted them. If anyone can…
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Am I entitled to a refund or just exchange
I purchased a pushchair from and online company 7 months ago but have been using it for 4 months since my daughter was born. The wheel fell off the pushchair whilst I was using it so I contacted the company asking for a refund. I was told it was outside the 6 month warranty so had to contact the manufacturer which I did.…
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The wrong Curtains
Hello I hope this is the right place to ask my question. We have just bought some curtains and taken delivery of them today, but they are the wrong material. I wondered where do we stand. Here is some more detail which i think complicates the matter: Purchased material from the curtain shop Picked up material one week…
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Goods not delivered
Hi All, I have fallen into the WAE+ trap and i have a couple of questions: My order was supposed to arrive today the latest as it was time critical. I logged in to see the progress of my order and saw my order is still awaiting fulfilment after 5 days even though they say they have the item in stock. Also my credit card…
