Am I entitled to a refund or just exchange

Sarahpulford

I purchased a pushchair from and online company 7 months ago but have been using it for 4 months since my daughter was born. The wheel fell off the pushchair whilst I was using it so I contacted the company asking for a refund. I was told it was outside the 6 month warranty so had to contact the manufacturer which I did. In the meantime I had to replace the pushchair. Manufacturer offered to replace but as I have now replaced it. I contacted the online company again as I feel the product was not of satisfactory quality and has not lasted a reasonable length of time but they are refusing to refund my money. Should I push for a refund or am I only entitled to a replacement??

MamaMoo_2

You are entitled to a refund, replacement or repair, and that's at the company's discretion. If they choose to repair, it cannot take an unreasonable amount of time, but as they have offered to replace, they've done all they're obligated to do.

paddyrg

The offer of a replacement is perfectly fair.