New Look jeans have stained my new sofa!

missmococo

Hi,

I've recently bought several pairs of jeans from New Look but have just discovered they have stained my sofa making the brand new sofa look dirty (on one side, the side I sit on!). Extremely upset as I had saved for over a year to get this sofa and have only had it a few months.

What are my consumer rights on this? The jeans came with a label to say you shouldn't wash them with light coloured clothes the first time, but nothing about not sitting on light coloured furniture!

Can anyone advise?

molerat

Common sense, given the warning on the label, suggests the colour will likely transfer. We never sit on our white leather sofa wearing new(ish) jeans.

poet123

It is a well known problem though. No consolation I know.

missmococo

molerat wrote: »

Common sense, given the warning on the label, suggests the colour will likely transfer. We never sit on our white leather sofa wearing new(ish) jeans.

Why should colour from my jeans transfer onto furniture? When I buy clothing I expect the dye to remain on the clothes, if there is a known problem, there should be a warning about the dye transferring to furniture.

Clearly my common sense wasn't up to yours on this occasion, however I would appreciate helpful answers to my problem.

missmococo

poet123 wrote: »

It is a well known problem though. No consolation I know.

This has never happened to me or anyone I've asked, so apparently not so common with my friends and family. Frustrating.

pimento

missmococo wrote: »

... if there is a known problem, there should be a warning label.

There isn't a problem unless you sit on a place sofa wearing new jeans. I've never bought a pair that didn't have a warning. Mind you, I've never bought jeans from New Look.

molerat

We were told this by the furniture salesman, my daughter was told the same by her furniture salesman, two different companies. It is a known problem.

Faith177

Buy some vanish sofa cleaner from the supermarket and it should come out.

You should always wash jeans on there own before wearing as dye transfer often happens.

I wore brand new black jeans once and my legs went a funny puple colour because of the dye

missmococo

molerat wrote: »

We were told this by the furniture salesman, my daughter was told the same by her furniture salesman, two different companies. It is a known problem.

Great for you and your daughter then, unfortunately, no furniture salesman warned me.

poet123

missmococo wrote: »

This has never happened to me or anyone I've asked, so apparently not so common with my friends and family. Frustrating.

Dye transfer from jeans is routinely warned about when buying furniture. You must have just been unlucky I am afraid. if you Google you will find methods of trying to remove it.

missmococo

poet123 wrote: »

Dye transfer from jeans is routinely warned about when buying furniture. You must have just been unlucky I am afraid. if you Google you will find methods of trying to remove it.

I must just be unlucky as I honestly didn't know. I'll google as suggested but will still write a complaint as if the dyes come off so easily on jeans, than surely the clothing companies should just prewash them before selling?