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Sale of Goods Act and my rights with this retailer
Hi, I am here for opinion from users who might have been through a situation similar to mine before. Situation: Projector bought online broke down after 2 years and 10 months of usage. Cost of purchase approx 500GBP. The Projector has been used sparingly (original bulb supplied with the Brand new Projector has been used…
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Nexus 7 Screen lifting - Am I within my rights to demand a replacement/refund?
I got a Nexus 7 on 18th November & noticed the other day that the screen is lifting on the left hand edge. The young lad in PC World said it had to be sent off for repair. Given the amount of problems that a web search brings up I believe this is a manufacturing defect & as it is less than 6 months old, I should be able to…
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Trading Standards - Who To Report To?
Trading Standards seem to be organised along regional lines. I then I wish to report a company, do I use my local TS, the one local to the company I bought through (Via Amazon) or the one where the manufacturer is based?:think: Essentially I bought a dehumidifier over 15 months ago. It has failed and is outside warranty,…
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Hotel not as described
Basics are it says on main website page that it has high speed internet, trouser press, iron and ironing board, radio and telephone. It has none of these, the internet is dial up speed also the television is screwy or may just be remote, all I can do with it is change channels and even then you could point at the screen…
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iPhone warranty whinge
Last week my 14 month old iPhone 4S developed a fault whereby the on/off switch no longer operated so I was unable to either turn off the phone or reboot it. I originally purchased the phone from the Apple Store, Trafford Centre on a 2 year contract with Vodafone. I made a Genius Bar appointment and was told that as the…
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Vouchers with no expire date
Hiya, I was wondering if anyone can help me.. I have vouchers from Evans Cycles £50 in total where they have been given to be as birthday presents and they do not have an expiry date on them. I have put them aside as didn't need anything from the store so they have been in my kitchen drawer for a few years. I went into the…
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Faulty NEFF Oven What are my rights
Hi, About 5 years ago we purchased a complete new kitchen from a local supplier. I wasn't happy with their service, but the work was completed and I paid in full. About 9 months after installation the microwave combination oven developed a fault–the kitchen fitting company directed me to NEFF's own maintenance division…
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On line discounts
Tried to buy a nest of tables (Toulouse range) with Harveys furniture on line, went through topcash back and got a 10% discount voucher, AFEAST10%. Website is showing that the tables have a 10% discount this weekend, however this is not being reflected in the price, the price showing is £134. The website is promoting the…
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Kitchen disaster
I ordered a kitchen recently. When planning it the suppliers were very knowledgeable and helpful and on that basis I placed the order with them. When it arrived, about a third of the items were wrong or missing and a couple of doors are slightly damaged. The fitter is understandably angry and is asking me for more money…
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Credit Notes and closed businesses
I have had a credit note for £ 1100 with a local jewellers since 2008. I have been waiting to use it to purchase a wedding ring and was last speaking to the jeweller in January 2013 regarding this. He asked me when the wedding was and told me to come back to see him in 6 months as he told me platinum prices were dropping…
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Warning and can they legally do this?
I bought gift cards to the value of £150 in Morrisons as I waanted to buy a Kindle Fire next door in Currys/PC World (and gain 15p per litre off M's petrol). The purchase was fine but I had to return the Kindle as it was overheating and cutting out (a problem that I researched on the internet was all too common). The…
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KAndco failing to collect goods.
Hi I'm not sure what we can do but this is driving us nuts so hopefully you ladies and gents can help. I have been trying to return some goods to KAndco 2 items are small so ive given up on their collection service im just going to drop them at the local collect point. The 3rd item is a sewing machine and the collect point…
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Tickets not received but seller refusing to give refund
Hi all I purchased tickets in January to Harefest a small festval at Harefield hall near Harrogate. I paid for the tickets over the phone and the money came out of my bank immediately. I have repeatedly rang and left messages via Facebook instant messaging since january and I have been repeatedly told they are on the way.…
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Customs Charges
hi i was wondering if anyone can offer some advice. i received a "fee to pay" card this morning with a charge of £21.44. I haven't bought anything from overseas recently, the only thing i am expecting is part of my record collection (purchased over 15 years ago) that my mum was shipping to me by sea from Australia. I…
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Ordered something that hasn't arrived
Hi I wondered if anyone could help me, I ordered some plants from an online shop in France and paid using my credit card (£26) The tracking provided says that the items were delivered on 26th March, but they have not arrived here. I have sent two emails without any reply and used google translate to send one in French…
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Charge for not cancelling a non-cancellable reservation
It seems I've been charged £29 for not cancelling a non-cancellable reservation at Premier Inn - is that fair or even legal and if not is there anything I can do to get my money refunded? * Normal room rate is £58 * I booked and paid £29 in advance for a specially reduced room rate (non-amendable, non-cancellable) * Due to…
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Courier delivered to wrong address. Items stolen
I am a business, and ordered some items which I sell through my usual supplier. The courier failed to deliver to the address on the label. For example, item was addressed to Unit 55A but was delivered to Unit 55. The company who received the item came to tell me that the items had been delivered to the wrong address and I…
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Royal Mail international postage delayed
Hi Not sure if this is in the right forum but wasn't sure where else to post! I sold a phone on eBay about a month ago and thought I would include posting to Europe as it didn't seem to pricey to post to Europe and if the buyer was happy to pay the postage then it wasn't an issue for me! Anyway I posted a phone about a…
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You have to return within 14 days for exchange
When returning a faulty mobile phone barely a month after purchase (monthly contract) the retailer (Orange) says that they would only have given an immediate replacement had we returned within 14 days. They now say that they have to send it away for repair, offering a lesser phone as a temporary loan. Is such action…
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Ebay buyer trying to get refund after 4 weeks?
I sold my 5 year old Apple Macbook Air 4 weeks ago on eBay, stating that it was just a bit worn here and there. Yesterday the buyer simplyfixit.co.uk messaged me on eBAy asking for a refund as the hinges and trackpad were faulty, I replied back straight away saying they weren't and refunds are not allowed, especially after…
