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Ordered something that hasn't arrived

nikki702
nikki702 Posts: 1,098 Forumite
in Consumer rights
Hi I wondered if anyone could help me, I ordered some plants from an online shop in France and paid using my credit card (£26)

The tracking provided says that the items were delivered on 26th March, but they have not arrived here.

I have sent two emails without any reply and used google translate to send one in French incase they don't understand English.

I am happy to wait for a reply but wanted to know if this is not resolved via the french store is there anything else I can do to get my money back if the plants do not arrive?

Thank you :)
«1

Comments

  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You could do a credit card charge back via your card issuer.

    http://www.paymentscouncil.org.uk/files/ukca/section_75_v3.pdf

    Have you checked your parcel has not been left with a neighbour or left in a secure location.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • nikki702
    nikki702 Posts: 1,098 Forumite
    Yeah its not with a neighbour thanks stclair :)
  • Gemma__3
    Gemma__3 Posts: 134 Forumite
    stclair wrote: »

    http://www.paymentscouncil.org.uk/files/ukca/section_75_v3.pdf
    Section 75 doesn't apply. It would be a card scheme chargeback.
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    stclair wrote: »
    You could do a credit card charge back via your card issuer.

    A tad early for that, it's only 4 days and a holiday.
  • littlejaffa
    littlejaffa Posts: 2,251 Forumite
    1,000 Posts Combo Breaker
    What are you looking at that says the items were delivered?
    Many delivery companies will let you see a signature of who received them - or have a helpline to confirm where they are, it may be they've left them 'in a safe place' have a look around the garden etc.

    Also some foreign courier companies can't track the item when it leaves their country so your delivery may in fact be the item entering britain - because they can't give any delivery info after that

    It really depends what your looking at re delivery details
    Don’t ask what the world needs. Ask what makes you come alive, and go do it.
    Because what the world needs is people who have come alive.
  • dalesrider
    dalesrider Posts: 3,447 Forumite
    Gemma_ wrote: »
    Section 75 doesn't apply. It would be a card scheme chargeback.

    Page 3 is your friend here :D

    Op would have to allow 15 days from date of debit before disputing.
    Never ASSUME anything its makes a
    >>> A55 of U & ME <<<
  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Gemma_ wrote: »
    Section 75 doesn't apply. It would be a card scheme chargeback.

    Who? has mentioned a section 75?
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Hintza wrote: »
    A tad early for that, it's only 4 days and a holiday.

    Im working on the premise the item does not arrive.

    However I do appreciate your not a mind reader.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Valli
    Valli Posts: 25,766 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    stclair wrote: »
    You could do a credit card charge back via your card issuer.

    http://www.paymentscouncil.org.uk/files/ukca/section_75_v3.pdf

    Have you checked your parcel has not been left with a neighbour or left in a secure location.
    stclair wrote: »
    Who? has mentioned a section 75?


    You have - that's what you linked to in post 2.
    Don't put it DOWN; put it AWAY
    "I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
    :heart:Janice 1964-2016:heart:

    Thank you Honey Bear
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Valli wrote: »
    You have - that's what you linked to in post 2.
    errr...

    The five page document linked to in post #2 is entitled...
    Plastic Cards - A guide to consumer protection in the UK

    It covers both Chargebacks and Section 75.
This discussion has been closed.
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