Ebay buyer trying to get refund after 4 weeks?

Scubysnaps

I sold my 5 year old Apple Macbook Air 4 weeks ago on eBay, stating that it was just a bit worn here and there. Yesterday the buyer simplyfixit.co.uk messaged me on eBAy asking for a refund as the hinges and trackpad were faulty, I replied back straight away saying they weren't and refunds are not allowed, especially after 4 weeks, he prompted to open a case against me, after putting this a a few friends I know personally on Facebook, i found 2 others had similar experiences, not seeming to have any choice but to refund, one never got his laptop back, another got a different one...nevertheless I just hope there is some way to make sure he doesn't get what he wants, its been in his possession for 4 weeks, and cannot be held responsible for what has happened to it in that time, but I fear he knows the system too well and will con me...can anyone recommend the correct procedure to follow so he does not win? I have told Apple about him also as ion his website he claims to be a Apple certified technician, I'm guessing he will send me mine back with old (for new) parts replaced.

19lottie82

try posting this on the ebay section of the board, you might have more responses

Thomas_Hardy

Was it in full working order when you sold it?

What exactly have you told Apple about him?

Scubysnaps

Thomas_Hardy wrote: »

Was it in full working order when you sold it?

What exactly have you told Apple about him?

Yes absolutely, I even took it in to Apple before I sold it for a full re-install, and they also commented on the condition which was like I said just slightly cosmetically work in place.
It was, just the fact that he claims to be a Apple certified technician that is buying 2nd hand apple products which doesnt sound correct to me.

pinkshoes

The buyer has 45 days to open a dispute. I imagine they're after a partial refund, which you should NOT offer them.

I think I'd just respond to the dispute saying:

"Item was sent in good working order without these mentioned faults, as verified by the Apple store. If you are not happy with it, please return it tracked in the condition it was sent in, and I will refund you"

Helix

All being an Apple Certified Technician means is that he has completed and passed the Apple training course. He has no ongoing business relationship with Apple.

If he is saying he is an Apple Authorised Service Provider then that is different as Apple have a business relationship in place for them to provide repair services on their behalf.

Scubysnaps

pinkshoes wrote: »

The buyer has 45 days to open a dispute. I imagine they're after a partial refund, which you should NOT offer them.

I think I'd just respond to the dispute saying:

"Item was sent in good working order without these mentioned faults, as verified by the Apple store. If you are not happy with it, please return it tracked in the condition it was sent in, and I will refund you"

But I will not refund him??

nikki1520

Scubysnaps wrote: »

But I will not refund him??

Afraid you'll have no choice - if he opens a case and sends it back tracked, Paypal will pay him then chase you for the money. Your best bet is to accept a return, make sure its the item you sent and refund, then you won't get a strike on your account, and may avoid negative feedback, which will affect any future sales you hope to make

bris

You don't have to refund him and Ebay can't make you, the downside is you will lose your paypal and ebay accounts.

If it goes in his favour your paypal balance will go negative and they will try and chase you, they have no powers outside a court to make you pay it. It will never go to court so if you can live without paypal and Ebay you are ok.

pinkshoes

Scubysnaps wrote: »

But I will not refund him??

As I said before, they buyer has 45 days to open a dispute, so if Ebay tell them to return it (tracked), you will HAVE to refund them!

If they don't return the item in the same condition, then take them to court.

If they buy lots of similar items, chances are they are looking for a partial refund, which you should NOT give them!!

I doubt they want to return it, and really are just after a partial refund, so call their bluff!

Scubysnaps

bris wrote: »

You don't have to refund him and Ebay can't make you, the downside is you will lose your paypal and ebay accounts.

If it goes in his favour your paypal balance will go negative and they will try and chase you, they have no powers outside a court to make you pay it. It will never go to court so if you can live without paypal and Ebay you are ok.

Thanks I am with this option, I spoke to eBay on their live chat also, they said report the buyer within the feedback option which I have done