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Sales assistant not completely honest, can i get a refund?
I bought a Nexus 7 tablet in PC world. The sales assistant said i could add 1 year cloud storage for an extra £20. I asked what this means and he explained that i can back up 500GB of music/video/photo's etc on some sort of invisible drive in cyberspace that i can access from any computer anywhere in the world just by…
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Flowers
I ordered some flowers on new years eve and gave clear instruction for where they were to be delivered to, described the house and said where to leave them if my sister wasn't in. The lady who took the order was going to deliver them herself as I chose a florist in the same street from my sisters. The flowers were left…
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Currys worst customer service ever
Hello, We bought a Rangemaster oven from currys last Saturday with express delivery and installation for the Monday. When currys came to install the oven they couldn't fit it because we needed a 32amp terminal box (not there fault) installer said we need to get an electrician out then call to arrange a new install day. We…
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Gift cards - What does the law say?
Personally I stopped using or giving gift cards years ago, after losing, albeit a small amount of credit, after i was told because I hadn't used the card for 3 months , it automatically zeroed. Am I right in thinking if the total purchase was over £100 and bought using a credit card or debit card, The card provider is…
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Jessops and my order :-(
iam so sick with worry.. Monday night i ordered my lovely £800+ camera from Jessops website.. saved up a good deposit and applied for their 10month interest free credit option.. put down £300 of my very hard earned savings.. It was supposed to be next day delivery, so since it was monday night I guessed it would arrive…
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Refund on shoes- advice needed
Hi, I need some advice on where I stand. I googled a local running shop to me, looked at the shoes they were advertising and liked the look so I went along. I got my feet tested to see what type of shoes I needed ( as I said I had problems with my heel to the sales girl) and then chose a brand that they advertised on the…
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Refund of deposit for loft conversion
Not sure whether to put this here or on the "in my home" board. However... In August last year we initiated the process of having a loft conversion with a "reputable" company. We paid them a £1500 "design and drawing deposit", which the contract says is "the deposit payable by you by way of contribution to our design and…
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Abercrombie and Fitch
I bought a jumper in the Toronto A&F store whilst on holiday in December. I have worn the jumper 4 times and washed it once. After washing (in line with the instructions on the label) the jumper has shrunk at the back and is covered in bobbles. I live in Scotland and the nearest A&F store is in London, so I contacted their…
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31 Day Old Washing Machine
I bought a washing mchine from argos on 10/12/12. I reported the fault today, the engineer will call to make an appointment. If they can't repair on the day, can I insist on a replacement? I can't be without a washing machine for long, and it may already be another 72 hours before the engineer gets here.
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living social deal voucher - restaurant closed
I have a voucher that I bought for £50 it is still in date I went to book the meal and the restaurant has closed down. I contacted Living social deals but have only had a generic reply so far. Should they refund the money? Has anyone else had any problems with them? Thanks
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£800 Ring lost in post
Hi, My husband bought me an eternity ring from Argos, it arrived, I wasn't happy with it and we returned it as the instructions said... Fill in the form, use the envelope provided, get proof of postage from your Post Office. We did all this and it's lost :( Had a telephone calls with Argos about it, they did say we should…
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Cash for Old Phones Will Not Return Phone Without Payment
Hi There, I recently used a cash for old phones type site for my Xperia S in excellent condition (kept in a case and with a screen protector since day 1). They quoted me £149.10. I sent the phone off and they recieved it within 3 days. Having recieved the phone they have since put in place a counter offer for £59.64 due to…
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recieved brand new mobile phone with a broken screen
Hi I'm new here this is my first post. I'm looking for some advice on behalf of my partner. She upgraded her mobile phone contract over the phone through a company called chitter chatter. She upgraded to a galaxy note II. When the handset was delivered my partner opened the factory sealed retail box to find that the…
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Bank Complaint
Hi I am new the Forum so please bear with me.... I have recently fallen victim to an online fraud, I have been issued a Crime Number for Fraud and the matter has been passed to City of London Police. My problem is that my bank will not agree that this is a Fraud, they keep saying i have been scammed (thought scam/fraud…
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Seeking for an organisation that could help me
Hi, I have presently a problem with a company based in the UK. I am seeking for any kind of Consumer rights Ombudsman or any organisations that could get in touch with the company to help me sorting the problem. The EEC has been very unhelpful, so I'd rather much trasmit my claims to a UK based organisation, before I take…
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My car hit by ambulance
My car was hit by ambulance in front of my flat and left me their policy details. My car was taken to the garage for repair but they wont do any repair because its more than the car is worth. I just want my car back as it was before the accident. What are my rights and what can i do next? Thanks
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amazon complaint
Received this from them recently: Your Account details have been forwarded to me for a review of order activity. My name is (Text removed by MSE Forum Team) and I represent Executive Customer Relations within Amazon.co.uk. Our mandate is to address the most acute customer account and order problems, and in this capacity,…
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Website threatening to charge my Debit card again
Hello all, I purchased a PC online from a authorised retailer which became faulty within month. The retailer offered to post a replacement free of charge via courier and I would send by the faulty one in return. But now after 4 weeks have passed, they have now contacted me by phone saying a component is missing from the…
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Rejecting a car from dealer bought online
Hi all. I know there are a lot of stories like this but I was hoping I wouldn't be one of them! Basically, bought a car online from a dealer (never viewed it beforehand - yes I know, I know). Was delivered this morning and it's clear the gearbox is shot - jumps out of gear, grinds, grates, etc. It's a Vauxhall Astra and I…
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The Wolf Run refund for underage entrant
Hello, this is my first post so am a bit unsure where to put this question. I have just found out that my 17 year old daughter has been entered into the Wolf Run and paid £42 non refundable deposit. The site clearly states that the mimimum age for entering is 18 but she was told that if a parent gave permission she could…
