Jessops and my order :-(

Sweetspeas

iam so sick with worry.. Monday night i ordered my lovely £800+ camera from Jessops website.. saved up a good deposit and applied for their 10month interest free credit option.. put down £300 of my very hard earned savings..
It was supposed to be next day delivery, so since it was monday night I guessed it would arrive Wednesday, well wednesday came and no camera.. they phoned me and left a voicemail, saying that i couldn't have my camera delivered to the different delivery address it has to go to the card holder address, so rung them back (at this point I had not seen the news and did not see that they were in administration)
Bloke on the phone was very unhelpful and said my camera would be delivered today, well today has been and gone and still no camera..
Ive checked my bank online.. it shows no money has left my account but it has not updated to show todays transactions.. can my bank stop this transaction?? what about my credit agreement with them..

iam so sick with worry.. please anyone have any advice??

Thanks

spacey2012

How and with what did you pay the £300.

Sweetspeas

it was my debit card, ive just phoned my bank who say they cant see any pending transactions as yet

spacey2012

Play safe, call them back and ask if the can put a block on.
Return anything that "may" arrive
They are in administration and so is any contract.
The Administrators can collect any due payments and put the money towards debts and not send anything.
I would play safe.

Sweetspeas

so they can take my money and not give me any goodS?.. I DONT THINK SO!

CoolHotCold

Sweetspeas wrote: »

so they can take my money and not give me any goodS?.. I DONT THINK SO!

Yep, them the rules. You become a creditor and so while entitled to a refund if you don't get your goods, the business only has so much money and many (more important) creditors, so you could receive nothing or pennies to the pound.

Sweetspeas

so basically i should of just chucked my £300 down the drain.. wow i feel sick

Sweetspeas

This is at the top of Jessops website

Please note that the Jessops website will not currently process orders however you are able to read product descriptions, customer reviews and watch videos.
Our Photo service website continues to trade as normal. To process your photographic work please click on the Photo Printing link on our main menu.

wealdroam

Sweetspeas, have you read MSE's New article on the subject?

Might also be worth reading their Administration Help document too.

dalesrider

Sweetspeas wrote: »

so basically i should of just chucked my £300 down the drain.. wow i feel sick

No you havent..

Chargeback option for non reciept of goods if the £300 debits. After 15 days.

spacey2012 Play safe, call them back and ask if the can put a block on.
Return anything that "may" arrive

You can't block a transaction in that way.
Returning it is only going to make the situation worse.

Just leave things as they are and see what happens.

maninthestreet

So the camera hasn't arrived, but then they haven't actually taken any of the money for your deposit from your account? I wonder if the IFC you applied for is the issue that's holding things up??