Jessops and my order :-(

Ich_2

http://www.bbc.co.uk/news/business-20992125 after today they seem to be ceasing to exist

Sweetspeas

:money:

BillTrac wrote: »

Ignoring for a moment the problems Jessops and their staff are going through....

What's with the delivery to a different address?

Your card, you want the camera so why couldn't they deliver to to you?

Just because I work long hours, wouldn't of be able to receive it, the website said I could enter a
delivery address, so I entered my parents address, for safe delivery, they would not give me answer why they changed this, every time I asked why, he would just keep repeating himself saying it must be sent to the cardholders address.

dalesrider

spacey2012 wrote: »

Which will be his money gone and no goods.
That is what happens.

I would close the account if I had to, but they would not get the money.

And shows how little you know......

Visa chargeback is the way forward if goods do not arrive.

So you would put yourself through closing a bank account and moving all your DD's in a vain attempt to stop them taking money :rotfl:

You are aware that money can still be taken from a closed account.... It just reopens it.

It is bad advice like the above that loses people money that can easily be claimed back :mad:

DCFC79

Sweetspeas wrote: »

so basically i should of just chucked my £300 down the drain.. wow i feel sick

You can get it back but you would need to claim it from the bank IF the money is taken but as they wont be no more from today then Im guessing you will be fine.

Trebo

I ordered some filters on line on Sat 05-Jan, (£52.00). As they were out of stock I cancelled my order when I found out they had gone bust. I take my hat off to the staff because I did receive a reply to say my order had been cancelled and this was definitely a personal reply not automatic. It will be very a difficult time for the staff so lets hope some jobs can be saved although it doesn't look good.

Sweetspeas

this is off Jessops website

Customer Notice

The Jessop Group Limited (in Administration)

Edward Williams, Robert Jonathan Hunt and Matthew David Hammond of PwC were appointed as joint administrators of The Jessop Group Limited on 9 January 2013.

With effect from 11 January 2013, Jessops online and retail stores have ceased trading.

Certain information for customers is set out below. Other information can be obtained from the PwC website (http://www.pwc.co.uk/jessops) or the helpline below.


Link to PwC press release http://www.ukmediacentre.pwc.com/News-Releases/The-Jessop-Group-Limited-in-administration-Jessops-or-the-Company-1352.aspx



Edward Williams, Robert Jonathan Hunt and Matthew David Hammond have been appointed as joint administrators of The Jessop Group Limited on 9 January 2013, to manage its affairs, business and property as its agents without personal liability. All are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The joint administrators are Data Controllers of personal data as defined by the Data Protection Act 1998. PricewaterhouseCoopers LLP will act as Data Processor on their instructions. Personal data will be kept secure and processed only for matters relating to the administration.




The notice below sets out important information for customers.

Gift vouchers – Gift cards and vouchers are unable to be honoured, Jessops will not be trading on-line or via the store network. If you wish to register a claim in respect of an unredeemed voucher, please see information on registering claims below.

Pre-paid orders / deposits – Customers who have ordered and paid for all or part of their stock either in store or online will not receive their stock purchase. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Repairs – Where possible customers should liaise with the repair agent to arrange return of their asset and third party repair agents have been notified about this. If you do not know which repair agent has possession of your asset, we have requested the repair agents to contact customers directly as well.

Please note that the estimate of the costs of repair will need to be agreed with the repair agents directly, and there is no guarantee that previously agreed estimate costs will be honoured by the repair agents.

Manufacturer warranties – Our current understanding is that manufacturers will continue to honour the warranties sold through the Jessops stores.

Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.

Academy courses – Unfortunately customers who have pre paid for academy courses will not receive a refund and these courses will not take place following the store closures. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Photo / photo product orders – Unfortunately we are unable to guarantee the return of photo orders that have not been collected in store by the end of trading on Friday 11 January. We have asked the store managers where possible to contact customers to arrange collection of these as soon as possible. For uncollected photos we will ask for these to be disposed of as confidential information.

Repairs in store on closure - Store Managers have been requested to contact customers directly if repairs have been returned to the shops, this will be done post closure and collection arranged with the manager. Please do not attend the store unless advised by the manager as access will otherwise not be possible.

Registering a claim. If you are owed money by Jessops (e.g. due to vouchers not honoured, deposits, returns, pre-paid courses etc) you can register an unsecured creditor claim with the administrators using the form on the PwC website (http://www.pwc.co.uk/jessops). Please note, there is no guarantee that there will be any payment to unsecured creditors of the company. If there is a dividend paid, this will be in many months time and is likely to be only a small proportion of the claimed amount.

Other information online: http://www.pwc.co.uk/jessops

Please contact The Jessop Group Limited helpline with any other queries on 0113 289 4422.

The helpline is open from 8.30am to 6pm Monday to Friday/QUOTE]

quyeno

Can you not ask the bank to charge back? I have an energy company charge me £50 (long story) but it was taking them months to refund it. I called my bank, explained the issue and all tey asked was to confirm that I was entitled to that £50 back, i said yes and they credited £50 back to me there and then. Pretty sure you could do the same.

Catapa

Design projects:

If you have designed photo books, calendars or other photo print projects with the Jessops photo software you can download the FotoInsight Designer application from the award winning FotoInsight photo service and open your old Jessops projects in there. The software is compatible.

Hotchocolate

@sweatspeas- I wouldn't get over worried about this as its probable your order hasn't been despatched and your payment card may only be charged once despatched.

As your order won't be despatched theres a chance your card will never be charged and any pre-authorisation will just expire.

However as PwC are now in charge and may not have all the order/despatch details I would keep an eye on your bank account to ensure nothing is taken out and if any credit forms arrive make sure you inform them that your order never arrived.

Worst case scenario is you are suddenly charged out of the blue- in which case just speak to your bank who should reverse the payment albeit after a bit of a faff.

I suspect the agency that handles credit orders for Jessops will be ringing round to see if orders have been delivered.

arcon5

quyeno wrote: »

Can you not ask the bank to charge back? I have an energy company charge me £50 (long story) but it was taking them months to refund it. I called my bank, explained the issue and all tey asked was to confirm that I was entitled to that £50 back, i said yes and they credited £50 back to me there and then. Pretty sure you could do the same.

In this instance the money would have been reclaimed from the energy companies merchant account. They would have had the opportunity to defend the claim but likely chose not to.... with Jessops they have run out of cash so recovering the money may fail unfortunately.