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Creature/Bug found in child wig bought from Argos
Hi, I am trying to find some answers to a few questions I have about a Merida Brave wig I purchased from Argos. My partner found a creature/bug when it was taken from the box and placed on my daughters head. He immediately placed this in a tissue and we returned in the box to our local store. I returned to Argos who stated…
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Direct Debit Guarantee
My telephone provider sent me an email informing me that my “latest bill is now online”. A week later, I signed up online with my telephone provider for a broadband and call package, and set up direct debit to pay for this monthly package. Some two weeks after setting up direct debit to pay for this monthly package, my…
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Rejection email from CPW
Hi again, My sister has just had an email from CPW in response to her application that tells her she can't be connected as she didn't meet the credit requirements. This is fine, she understands why this could be but I am quite shocked to see that the email has been sent collectively to a number of customers and we can see…
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Return of clothes with a failed seam
Hi, I'm trying to return a set of trousers to an eBay seller because a Seam failed after wearing them once. They said they were happy to accept the return, but I had to pay postage both ways. I then countered, informing them that the DSRs state that the seller has to pay postage both ways. They have now replied with this:…
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returning an item that doesn't last very long
Hi, My first post I bought a phone protector two weeks ago that is supposed to protect the screen. It cost £40 and has protected the screen but the clear screen that protects to screen on the phone has scratched instead. I believe it should last more than 2 weeks and I should have been told that it would scratched and will…
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Damage to phone line loss of income.
Hi all, We have had a problem with our phone lines from 22/12/2012 we lost the phone and then the internet connection a day later. We contacted sky about this and they sent out BT very quickly, so no problems there. The Bt engineers even stayed late 2 days in a row the 23rd and 24 of Dec trying to sort it before Christmas.…
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NHS Dental fine of £350 but never received letters
Hello all, Does anyone have any advice on what my options are if I want to get back some of this money? Is there someone I can speak to or any I can do?
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Dodgy company, police matter?
Last September, my family and I went on a short break during which I booked a 'full intense deep clean' with a local company I found on a google search. Website seemed fine, I communicated with the owner of the business via email, booking it and discussing payment. Alarm bells did go off when he requested I leave the cash…
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web sale
bought goods in early nov 2012 from web paid for it via paypal goods arrived 4-5 weeks after taking delivery, seller contacted me to say that goods had NOT been paid for...that payment was NOT processed. on checking my paypal account it seems that this IS the case. seller is now DEMANDING payment and threatening court…
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Terrible gym - does it affect staturory rights
I want to cancel my gym membership - the showers are luke warm, the equipment is rubbish, the pool is freezing, the changing rooms are cold. I've asked in writing for things to be fixed (and some have, the soap dispensers have been replaced - wow!) but I don't feel like I'm getting what I am paying for. Is it a legitimate…
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Barely Used Faulty Pushchair
Hi, I bought a Hauck Condor Travelsystem in March 2012 from Asda Direct when I was pregnant. My baby was born in September 2012 and since then the pushchair has been used a couple of times a week for about 1 hour at a time. I'm now having a problem with the brake, it seems to have dropped so is in constant contact with the…
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Administration + Gift Cards + Third Party Sellers - Rights?
Reading an MSE article about Jessops closing I noted this piece If you buy the gift card from a Supermarket though, surely you are etering in to a contract with them to provide you with the ability to obtain goods to the value of £x from y shop... So surely if the shop then closed down it renders the voucher not fit for…
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Who is responsible for 3rd Party Terms and Conditions
I've just bought my wife a Nintendo 3DS for her birthday as she enjoys playing the Proffessor Layton Games. If you haven't seen the adverts then Nintendo are offering a free downloadable game when you register your 3DS. The terms and conditions on the website where I bought the console are: [FONT="]UK ONLY. Limited…
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Jessops in administration - what about my order?
Hi all, my first posting, so please be gentle! I ordered a photo calendar from Jessops online earlier this week, and had an email yesterday to say it had been dispatched to my local store and they would text me when I could collect it. Of course, today I heard the news that Jessops have gone into administration. I don't…
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VW Campervam
Can anyone advise. I purchased a VW campervan last year in March and the van didn't match the description. I sought advice from CAB and Solicitors. Cut a long story short the company agreed to take the van back do work needed to it and sell it on so that I could get my money back. That was in May 2012, the work was done…
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Distance Selling?
Hi Wife bought a stamp maker from an online firm. Product is not great,a and results are not what she expected. She had to open it and test it to find this out, as this is not sold in any shops. We have tried to return this, and been told that as it has been used it cannot be returned. It has been used twice, and she has…
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Currys KnowHow Insurance Claim rejected on TV due to "Excessive Damage"
Hi fellow MoneySavers! I purchased a 42" Samsung from Currys approx 5 years ago and have been paying £7.99 each month towards a Whatever Happens insurance agreement. The TV recently fell from the shelf it was on whilst my younger brothers were playing in the room. Unfortunately there was nobody else is the room when it…
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Very Missing payment
Does anyone have an address to contact the Very catalogue. I made several payments to them nearly twelve months ago which were meant to go towards a buy now pay later account. I assumed that they were going toward my account, it is partly my fault as I did not look at my statements properly. I have spoken to an advisor on…
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Scammed by sham company. Please help
Mandeep Singh has set up kinetic resource, Echo IT Training and Melbourne Technologies https://www.melbournetechnologies.co.uk He advertises jobs and has interviews. I got the job and then was told you have to do the training to get the job. They say the start date is 3 months from the day you are offered the job. They say…
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Question about terminating gym membership when the contract's expired
Hi, My gym contract with Greens (now Nuffield) was up about 6 months ago. I am moving house later this month and there is no Greens gym in the area, so need to cancel. I contacted Greens to cancel and they replied saying I had to give a full calendar months notice. The trouble is, this now means I will have to pay for all…
