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powerhouse-fitness nightmares - advice needed
Hi, I am having a problem with an item i bought from powerhouse-fitness.co.uk and need advice on what action to take next. Basically, I bought a treadmill off them that came with a two year warranty. The treadmill died 13 months after purchase. After 3 emails (two weeks) I was finally told that they would send an engineer…
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recieved broken goods. 25% removed from refund
I will try and keep this as short as possible: I bought an in house brand of graphics card (arianet from aria.co.uk) which broke after 4 days and got returned. They agreed it was faulty and sent a replacement. When the replacement arrived it was in the old ripped box and the graphics card had the same issue from the get…
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Mattressonline.co.uk - Advice please.
Purchased a Silentnight mattress from them on the 17th of Dec by credit card. The stitching has come out from the quilted surface, and it's sagging in one area. I informed them on the 7th of Jan that I wish to return it for refund under the Sale of Goods Act 1979 because it's clearly not fit for purpose and not of…
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How Do I get my Money Back?
Seem to be going round and round in circles and need some help as to where I stand in law and how far I can take it. I bought a £140 Yamaha keyboard from Amazon for my daughters Christmas present and Yodel delivered it in the 13th Dec, apparently! The delivery card says that the keyboard was left leaning against the front…
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Unicom contract
Please could someone help? A neighbour who has recently died, had a contract with Unicom for his business line. His partner is being hounded (the most polite way I can say) by Unicom - they will not let her out of the contract (even though the contract is not in her name) - is there anything that she can do? Many thanks
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30 day return
If you order something by mail-order, does the 30 day return start from the day you ordered it, or received it? I ordered it the 9th of December..
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Breadmaker has broken within 3 years of purchase - worth trying to get a replacement?
I bought a Kenwood breadmaker from John Lewis in December 2009 as a Christmas present. The last few times I've used it, the bread clearly hasn't mixed and it just ends up as a lump at the bottom of the pan. On further investigation, it looks as though the paddle which mixes the ingredients isn't turning properly - it gets…
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Rude service but no refund
On the 7th December I went to the Grimsby store and bought a Zepad for £60 it didn't have any accessories just a 2 pin plug and an adapter, after charging it overnight the plug was warm to the touch the next morning and let off a burning smell, so I decided to take it to the store for a refund, after being told by Martin…
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My rights regarding Virgin Media
I will try to keep this as brief as possible... In August 2012 I signed up for Broadband and phone line from Virgin Media, the engineer came out and after installing broadband, he told me it would be impossible to install the phone line without having to place a ladder in the middle of a very busy road. As I only use the…
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'Sales Of Gods Act' Sat nav at Halfords
Had a chuckle to myself listening to a conversation between 2 customers and 2 members of staff discussing a recently bught 'malfunctioning' sat nav. customer: but it doesn't work properly, its all screwed up. When I'm driving to my sisters house it just tells me to go straight on the dual carriageway and not filter off to…
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Non receipt of goods disclamer
Hi, I'm having a problem with a missing order from thehut.com. It's a bit complicated as their customer service seems to be pants so I'm going to try to explain it chronologically!.... (I bought 6 items in two separate orders on the same day as I used two Groupon vouchers which I bought for £10 each giving me two £60…
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Faulty watch
Hello, My husband bought me a nice watch in march which has crysals all around the face. After 3 months a crystal fell out. I took it back and they repaired it for me. Now another 2 have come out. It is not quite a year old yet so is in warranty. I am going to go back to the store however this time I would like it replaced…
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Can I return it for a full refund?
I bought a laptop from Hewlett Packard which arrived on the 27th of December. I opened it and set it all up but cannot get on with the operating systems which is windows 8. Am I able to return the laptop for a full refund even though I have opened and used it? It is still in it's original condition. Any help would be much…
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Query Regarding an incident due to shop selling out of date goods.
Last night I purchased a packet of Fox's Party Ring biscuits from the grocery shop round the corner from me. I took them home and opened them & had one, i bit into one and it knocked half of my front tooth out and chipped the other front tooth. I looked at the date on the biscuits and it tuned out the sell by date on them…
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Where do I stand?
Hi all, My first post here so please be kind!! Just wanted to pick the brains of people to see where I stand. I bought my daughter a Dell Laptop (direct from dell) in November 2011 which was given to her as a xmas present in 2012. Right on cue in November 2012 I got a couple of emails reminding me that my 12 month Dell…
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catalogue item wrongly priced
I ordered some yankee candles from littlewoods online and paid for them with my card. 5 days later I have received a call to say they were wrongly priced and did I still want them at the correct "higher" price. I obviously said no as it was double the cost. On reflection because I had paid for them - should they have…
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Bad Advice from O2 has cost me big time - Can I get Compensation?
Hi I have been on to O2 via web chat today to ask how I save some text messages so that they can be produced as evidence in court. The advice the advisor gave not only didn't help me get my messages saved but also deleted all my contacts from my phone. This is hugely important to me and my business and is going to cost me…
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Can I get delivery charge refund??
Am I entitled to a refund of delivery charges when I return an item bought online because I changed my mind? In their 'Return Information' QVC say "the product price and delivery charge paid are refundable, less a compensatory charge normally equal to the delivery charge". I would welcome you opinions!!!
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Goodwill Gesture Advice
I bought a new pair of leather shoes for £26.99 + £4 p&p for my husband from an Ebay shop on 23rd Dec. However, he wore them for only the second time on Saturday and the stitching has come away from the front of one shoe and it kept slipping off. I wrote to the seller explaining and asked could I return them for a…
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Charged twice at restaurant, they say I haven't been
I had a meal out over New Years and paid on credit card. After paying the bill and being given an itemised receipt I noticed I'd been charged for a drink I hadn't had so was given a refund for that whilst still in the restaurant. A few days later when checking my statement online I noticed I'd been charged the initial…
