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New Look delivery...
I ordered something on the 29th December and it's still not here... emailed 6 times now no reply to any of them... tried to phone them but after being on hold for at least 10 minutes the woman was totally useless... Here is the tracking info from Hermes: 07/01/2013 05:35 Out For Delivery To Courier 06/01/2013 21:38…
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Can I return Maggi "extra hot" chilli sauce for being too mild?
I saw it on the shelf (Tesco). Malaysian product AND labelled "extra hot".. so I thought, here we go, this stuff will be spicy as hell. It's not even hot in the slightest. I mean, it's about as hot as Heinz tomato ketchup. Makes me wonder if they got some sauces mixed up in the factory or something. Can I return?
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Rescheduled delivery, advice needed!
Right guys, just wondering if anyone can help me! My Mum and Dad ordered me a bed and mattress from Dunelm Mill for Xmas around the 1st week in December. My bed was delivered on the 19th December by Ceva Logistics and the mattress was to be delivered on the 22nd by the same company. No idea why they were separate as they…
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A question about buying international and duty
I wasn't sure where else to post this but it can be moved if relevant. Basically as i understand it items under £15 are not subject to any VAT/ duty/ royal mail handling charges. What i'm wondering is how is the exchange rate is calculated? My items cost $23:20 after putting it in various exchange rate engines different…
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faulty vaccum cleaner dangerous
Hi i bought a tesco value vaccum cleaner a year ago. It was ok until things kept falling off it. But now there is a problem with the wire at the plug end it sparks and smokes when i plug it in. This seems very dangerous to me. I just wondered where i stand if i return it i still have the box but dont think i have the…
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Credit Expert won't cancel my subscription
Hi MSE'ers :) Sorry if this is in the wrong area of the forum but it was the closest I could find. So here's my problem I noticed in September 2012 that £14.99 was still coming out of my account from Credit Expert that I had completely forgotten about. Fair play, my bad for being a muppet and not cancelling my subscription…
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Ebuyer Refusing Return
Hi, I was looking for some help with a return I attempted with Ebuyer, I'm fairly sure that I have the right for a return. However, after sending pictures and calling them twice I got this response - Dear John, Thank you for the supplied pictures of the chair and the reported issue. While investigating this return, taking…
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problem with a guitar
hello all I wondering if anybody can help with a problem I have. my 15 year old son recently bought a guitar on line from a company call guitar guitar it cost him £155.00 which he had saved up for he placed an order on news years eve for a squire affinity guitar in artic white I payed for it using my debit card the guitar…
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Very Goods Gone Missing
Hi All, Looking for a bit of advice regarding an order that I placed with very just recently. I ordered an ipod touch using the collect plus service to be picked up at a local store as I am at work allday. Very in their wisdom have sent the goods to the store by Royal Mail Special Delivery so that anybody at the store…
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Late payment fees ... (newbie alert)
... are they legal? My husband swears he heard a radio station that companies are not entitled to charge us for late payments. I wonder, does anybody know if this is true? If so I would feel more confident in tackling anyone who put one on any future bills. p.s. If this is in the wrong 'room' please feel free to move it, I…
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Laptop discrepancy
I purchased a Packard Bell Easynote TE11 HC 8GB laptop for christmas. on opening the box details read for a 2 GB machine, thinking this was wrong it wasnot operated until after christmas when our supplier Debenhamsplus assured us that it was a 8GB computer in the box. on opening, the labels on the authenticity sticker and…
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Littlewoods refund
Hi everyone, hope you are all wellI need some help with a little problem I bought a suite from Littlewoods last October - it was delivered just before Christmas 2011. Over the year this suite fell apart and was clearly not good quality so I wrote to Littlewoods. They sent a chap out who agreed the sofa and chair were sub…
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Not recieved goods bought 2 months ago from website.
Hi Guys Looking for a bit of help. At the start of November, and against my advice, my brother and his Mrs bought a TV from a website for £400. Also against my advice they paid with it by debit card. I had never heard of this website and when they told me about it I checked it out. It would appear its a cowboy operation,…
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Ticketmaster saying they are charging me more?
Hello I bought 2 Neyo tickets from Ticketmaster in December and all was confirmed. However, I have just called Ticketmaster and they have asked me to either pay more for both tickets or they wil refund me what I have paid. Do I have any rights here? Thanks maria
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Orthopaedic Bed Too Soft
We bought a new mattress last Friday from a company called Happy Beds..The mattress was supposed to be an extra firm one called Ortho Royale Orthopaedic . We have put it on the bed and it is quite soft and me and hubby are rolling together -and ytou can also see the dent in the mattress where we have been lying-now that is…
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returning tiles back to better bathrooms
Please can anyone let me know if i have any rights. I purchased 25sq metres of travertine tiles from better bathrooms on the weekend. My tiler arrived this morning and had the shock of his life. He quoted me to tile my bathroom using ceramic tiles not travertine. He told me travertine is natural stone,which i never knew…
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TV bought from Comet has gone wrong. Is there anything that can be done?
I wonder if anyone can help. My friends TV which she bought about 4 years ago from Comet has stopped working. She took out extra insurance through comet which is still in date. In the paper work it says to ring Comet Services to book service work. Of course they dont exist anymore & the website it gives when you ring the…
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Price of goods miscalculated by Dreams...
Wondering if anyone can help with our problem! We ordered bedroom furniture from Dreams last week, taking advantage of their 3 for 2 offer, 10% off and 3 years interest free payment plan. We had a total of nine items of which 3 would obviously work out free. The sales assistant tried to give us the best possible price and…
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Return Washing Machine to Currys
I bought a washing machine from Currys which was delivered & installed today. My wife came back and found out it's not a washer dryer machine. She wants me to exchange\return it to Currys. What can I do? What's my right under the Currys return policy?
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Help
I ordered a 10" tablet off the discount vouchers website at the beginning of December and the money was taken out of my bank account the following day, this supposed to be delivered to me before the 14th December, yet i still have received nothing, i have not received any conformation of my order, i cant even access my…
