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Bid TV delivered parcel to wrong address, next step?
My mum bought a throw for me for my birthday as my room is freezing cold... it was sent by courier and was said to arrive the day before my birthday. Well, my birthday came and went, so my mum rang up Bid Up who said to wait a few more days. A week later.. no parcel, so a form was being sent to mum to fill in to get a…
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Someone signed for my delivery
I purchased an item from Tesco direct to the value of around £100. Unfortunately it did not show up. I contacted tesco direct today who have told me that the parcel was delivered and signed for. The signature is not me or is it anyone that I know. The rep from tesco who I spoke with on the phone wasnt helpful but said that…
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Gym Holding Up Refund
Hi, I joined a ladies gym back in September at £17p/m. I'd recently had a baby, was self-conscious so a ladies gym seemed ideal. The owner pressured me into signing up there and then, which I did. I signed the contract, didn't get a copy myself and paid £17 upfront. I attended for the first time the following day for my…
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'mis-sold' tv from Currys?
Hi, I went into a currys store on new years day and 'bought' a tv. The item i wanted was not in stock, but i was told by the salesperson that more stock would be coming into the store on either Thursday (3rd) or Saturday (5th) i would be called to come and collect then. This seemed fine. No call Thursday, so i contcated…
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One of pair of shoes worn out after four months. Reasonable?
Hi I was wondering if someone would kindly offer me some some advice on my problem. I bought a pair of Vibram Fivefingers shoes in August 2012. I bought the shoes in Amazon marketplace (UK) from a company called Sportec. I paid £104 by debit card. One of the shoes has completely worn through in the sole while the other is…
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Levi's online returns policy problem
Hi all - was given a skirt for Christmas by my husband bought from the Levi's online store (unfortunately...). Although the label says it's my size I don't exaggerate when I say you could fit two of me in it. The online size guide says it should be my size (10) though interestingly says it's the equivalent of a 27/28…
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Clinton Cards refused to sell me stamps if I paid via credit card
Hello Yesterday I went to Clinton Cards to buy stamps and they refused to sell them to me because I wanted to pay by credit card. I wanted to buy 12 1st class stamps at £7.20 but I was told not by credit card as they do not make any money and the card machine costs too much. After looking on Royal Mail site they advertise…
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Courier saying parcel has been delivered when it hasn't
I've ordered something from Amazon, and according to the online tracking service, it was delivered at 11.15 yesterday. However, it hasn't. I never heard anyone at the door, neither did my dog, there's been no card through the door, and it's nowhere to be found around the house. So, it's quite obvious that there's been a…
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dental bridge found in malt loaf
yesterday i purchased some malt loaf from a well known supermarket. that evening i cut it into large slices, slapped on the butter and sat down to eat in front of the telly. the second slice seemed like i had a bite of metal. i found out it was a dental bridge. after going to the hospital for advice HIV hepatitis etc, i…
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'Bait and switch' service industry - help req'd please
Hi there, I recently requested a service from a professional service provider. After lengthy discussions on the 'phone, the company director and I agreed what I wanted and that they could provide that service. They carried out the service, but after doing so, they said that they could not complete the service as initially…
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Refund on uncomfortable high end mattress after 6 months
Hi In May 2012, I contacted Tim Deegan (some of you know him from this forum, but only now do I realise he was already banned). Anyway I told him that I had seen people had recommended him on this forum and I asked him for advice on purchasing a Latex mattress as we had seen a nice one in the shops but it was too expensive…
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Would appreciate some advice.
I had to have a bridge at the dentist fairly recently and i am not sure if I have been overcharged by the dentist. Work was done on the NHS and the charge for this under the top band is £209. However, my dentist charged me two lots of £209. Once for the work done up to and covering the temporary bridge. This is put in for…
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Bought a faulty computer from Dell using a 0% loan
Hi Forum, Happy new year to everyone!!! I am having a huge problem with Dell, because I bought a broken Alienware computer through them and they will not refund me, so I'm hoping to get any advice if possible. I'll quickly sum up what has happened so far. I bought the computer through Dell online, it will cost £900 but I…
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Returns policy
Hello all I've not been around these parts for a long time but it was the first place that sprung to mind with the question I have. Can a shop, in particular an online shop refuse to give a cash / debit card refund on goods that the customer has decided they just don't want and insist on a credit note only out of goodwill?…
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My mum went into a Three store and......
Hi guys, Not sure where mum stands on this one so hopefully someone will have a bit of info.... She went into the Local 3 store on Thursday to find out when their contract for the dongle ends as they knew it was soon but couldn't remember the password for the account so the phone support wouldn't entertain them. So anyway…
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Paypal & Unauthorised Transaction?
Hi recently I received an email from 'Paypal' about an unauthourised transaction which happened in the early hours of the morning from 'Ebay' & to change my security information, of which I did straight away. By the way the email was addressed to me & I changed all security information via paypal website so everything was…
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Tesco technika television
I purchased a 46" television from tesco in Jan 2012 . It began to develop a fault with the sound quaility towards the end of 2012. Tesco arranged for my television to be collected 21/12. When the courier came to collect the box he was shocked as to the the size and asked me to help him carry it to his van as he couldnt…
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Mattress springs nightmare!
Hi In the Summer of 2012 I purchased a budget mattress online from a well-known bed retailer for my parents' spare room. This Christmas was the first time I stayed at my parents since the purchase and unfortunately the springs throughout the mattress were sticking up through the material so badly that I had springs digging…
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Memory Card damaged by faulty camera
We bought a waterproof camera, which was supposed to be suitable for snorkelling. However on the 2nd day of our holiday it leaked and has ruined our memory card. I am gutted as we have lost our holiday photos. I intend to seek a full refund for the camera as it's obviously not fir for purpose but is the retailer also…
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Item not received - Not sent.
Hi there. I was looking for a bit of advice. Basically, I placed an order with The Hut last month. It turns out that it was a mis-price, for £4.99 (should have been £144.99) They tried to cancel the order right away, but I got an email saying 'order can not be canceled as it is awaiting dispatch' They then took the money…
