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DFS order cancelling help...
My parents went to a DFS shop yesterday to look at a particular sofa they had seen on line. The shop didn't have it in stock and claimed they didn't know when they would be getting it in. My parents asked them to phone another store to see if they had it. The sales assistant claimed to have phoned the other shop and said…
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sold a used item now buyer wants me to pay for repair??
Hi This is my first post on here. I recently sold a vintage turntable which is a kenwood l07d which are quite rare. Sold t for £2650 to a guy that came from glasgow to view it. As far as i knew it was in full working order. I showed it him working and he seemed more than happy with it and handed over cash and took it home.…
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Scammed by online "fake" website?
Hi there I'm not sure I'm posting this in the right topic but here goes. On the 31st I bought a present from my girlfriend from what seemed to be a Victoria's Secret online UK store. (I can post the website if needed). They said it would be dispatched in 12-48 hours and then would take 4-7 working days. The company that…
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Currys PC World not paying out promotional offer
Back in November 2012, Currys/PC World ran a cash back promotion when purchasing a tablet and case. Details of the offer are here (http://www.currys.co.uk/gbuk/cashback-terms-conditions-436-commercial.html). I purchased one of their qualifying tablets along with a camera case on the 7th Nov. On the 12th Dec, I promptly…
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I-smart ppi claims, have they gone bust?
Ok so I posted a thread here a while back as they were chasing me for money. I have just gone to their website to find their address and the site is no longer there. I have checked companies house and a number of similar companies have been dissolved, but does anyone know who they were? and if indeed they have been…
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Book with missing pages
About ten weeks ago I was on my way back from a visit to my sister in south Wales when we called in a little village for a cafe break. Whilst there I looked in a little bookshop and saw a book by a writer I enjoy reading and bought it. It was a hard back and cost me £14.99. Last week I started to read it and read up to…
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Only offered a credit note would like to start a name and shame list
Why bother such a waste of time
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25% cancellation fee for unshipped mattress
Hey, I went to a mattress/bed shop (Joysleep in Thurrock) 2 days ago. Under the high pressure sales situation I ordered a stock, off-the-shelf mattress and paid £230 or so deposit. I have found a better deal on a different mattress and tried to contact the shop to have my order cancelled. They informed me there is a 25%…
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Amazon Dialog
Hi, Sorry i know you shouldn't post long dialogues, buy i thought you may find this particular conversation amusing, I know i did ;) . This was an intended gift to my father!. You are now connected to Shashi from Amazon.co.uk. Me:While trying to File Claim i can only select 1 option Shashi:Hello, my name is Shashi, I will…
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Faulty "Bones"
I bought a DVD boxset of Bones from HMV on 28/12/12 on a special shopping trip. When I got home and opened it the box was faulty, the disks had fallen loose and can not be held in place. I live at least half an hours drive away form my nearest HMV and would have to pay £2.00 parking plus the petrol to make a special trip…
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shoddy job done,what are my rights?
Hello & happy new year! we had our front room plastered 6 months ago. there were a few problems with the plasterers to say the least & also with the builder that was doing other work to our house (they contracted in the plasterers) The ceiling & other bits on walls started to crack not long after they had finished the job,…
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right to cancel and refund
Hi, I'm hoping someone can help me. I ordered an item of make up from Debenhams several days ago, it should have been here by now. Long story short it hasn't arived and was a birthday gift for a girlfriend. I went out and bought the same product elsewhere today, can I call Debenhams and cancel that order and be entitled to…
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Sports direct query
Hi all, I'm new to the site so excuse me if I've posted this in the wrong thread, however I recently ordered a adidas essentials jacket from sports direct website, and what has arrived is a nike jacket (second hand) but with adidas tags on it, to me its clearly not nike or adidas the quality is very very poor with sticker…
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Damaged Table 50% Refund Offered with no further Warranty
I recently bought a table from John Lewis for £1,000 and it's an expensive table. There had been some form of damage to the table during delivery. But one can live with it and really depends what's your view on the damage it received. I was offered a 30% discount up front for the damage and the inconvenience caused. But I…
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Returning goods bought as gift - amazon market place
All, I bought my dad a tablet from amazon (then in their marketplace supplier is another 3rd party). It was bought so that my dad could watch sky on it, however once home and looked into this the type is not compatible with Sky so I need to change it. I have contacted the reseller and initial reaction is log a fault which…
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Amazon return, couriers continually failing to collect. Can i keep the item!?
To cut a long and frustrating story short, i have a faulty tv to return to Amazon which is within warranty. After many many conversations and promises of collection (and 2 days taken off work), they agreed to refund me (they did). I told them that i wanted rid of the TV though as it was taking up space, and the supervisor…
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Buying something from Germany - what are my rights?
Hello, I ordered something online for xmas and even the the website has .co.uk it operates from Germany. The parcel arrived broken (I sent pictures). I did not sign for it either - it was left behind my bins in front of my house. Anyway this was two days before Christmas so a replacement would not arrive in time so I had…
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Amazon. Charged twice for faulty PC monitor. My rights?
Thought I'd join and share my experience of Amazon, who have me fizzing, and I'd like to know how I should approach this evenings battle on the telephone with customer service (assuming i can find the tel no. on the web again - as you'll never find it on their own website). Background: In mid November I ordered a new flat…
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Sale of damaged goods
Hi, Sorry if this has been answered previously on this forum - I tried searching but didn't come up with the exact information I was after and wanted to be sure so would be grateful if anyone could help me :) I picked up a pair of earrings in a large chain store that were clearly bent; I asked a sales assistant on the shop…
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second hand furniture couldn't fit in door?
i bought a second hand sofa from a second hand furniture business. i rang them back before delivery saying i was concerned it wouldn't fit and gave them my door measuremennts they said if it wouldn't the would be surprised as they felt it was a relatively small sofa. (width c.206) on delivery it wouldn't fit through our…
