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M&S policy overriding consumer law
Well, I had a really interesting one yesterday. I took a suit back (with receipt) to M&S that I purchased on September 7 2012 as the zipper toggle had come adrift from zip, thus rendering it unusable. At the refunds counter the young girl sought the guidance of her manager. This woman came to tell me that they would not…
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Cheated by BUY IT DIRECT
Yesterday, I purchased a tablet that was brand new and for sale on eBay from a company called "www.buyitdirect.co.uk". They took my payment via paypal and this morning I got this email from them: [FONT=Arial, Verdana, sans-serif] Dear Steve ********** Thank you for your order. We regret to inform you that part of your…
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second hand furniture couldn't fit in door?
i bought a second hand sofa from a second hand furniture business. i rang them back before delivery saying i was concerned it wouldn't fit and gave them my door measuremennts they said if it wouldn't the would be surprised as they felt it was a relatively small sofa. (width c.206) on delivery it wouldn't fit through our…
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rights on returning goods - need help please
hi my son bought a pair of wellies costing £70 in march april time 2012 & they have split at the seam on the front of the boot. he went back to the shop he bought them from and they said to him they dont get a guarantee with that boots and nothing they can do as they hve been well worn he is a trainee gamekeeper and bought…
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Gas Fire Issue...
Basics of this story are: Got a new wall mounted gas fire fitted in June. It worked with no problems, but because it was half decent weather, it was rarely used. Come September when the weather started turning, fire was used a bit more often, but as time was going on, it was taking longer and longer to start, then it just…
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Help with fitted bedroom not satisfactory
My 77 year old mother had a bedroom fitted today. She originally wanted "normal" wardrobes with backs in made to measure but the guy at the showroom suggested sliding doors for space saving purposes which she agreed to. When they were fitted she was horrified to learn that they did not in fact have any backs in. The…
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I-phone 5 faulty goods?
Help!! My son purchased an iPhone 5 on contract via car phone warehouse. Within 2 weeks and although it is in a case the iPhone has bent. This is a fault that is documented on various forums on the Internet. He returned to carphone warehouse who told him to take it to apple store. Apple store staff told him he must have…
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Working Days Definition
Hi, I want to return an undamaged mobile phone and cancel a pay monthly contract. I've just returned from an O2 shop after being told they couldn't honour their 7 working day "change your mind period" on a new contract I took out on Saturday 22nd December as they are including Saturday as a "working day". I attempted to…
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Motorola Xoom
Hello all, me again.I wonder if you could help me My missus and father in law went to grainger games to purchased a new tablet PC as my daughter had,unfortunately,dropped the Xmas tablet that we had bought her causing the screen to cracked.It was a Chinese import that is not worth getting repaired as no spares are…
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Money Debited from account but no order
Hi. I placed an order with Halfcost over the Christmas period. My interent connection on the day was on a "go slow".However, I went through with my order and completed the secure connection to my bank issuer (the one that double checks card info). This was all paid on debit card.I have ordered this way in the past from…
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Ebay Postage Refund (another!)
I bought an item from an ebay business seller which arrived a couple of days before christmas, clearly damaged and the seller hadn't even bothered lifting the flap on the box to see if it was before sending it out. This was annoying enough but I spoke to the seller and said I was returning it for a refund which he agreed…
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Jewellers not telling thruth
Hi, I bought a pair of diamond earrings from a high st chain of Jewellers. I went to take them back today for a refund & was informed that because they weren't in a sealed plastic bag they won't refund due to hygiene, etc. That's fair enough but the Jewellers I bought them from (a different branch of the same chain) didn't…
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Help! How can I prove the absence of something?
My husbands wedding ring has broken and we have been told by the company (Forever Wedding Rings) that the lifetime warranty is invalid as they think the ring has been resized. We haven't altered it in any way - but I don't know how to prove this. They have the ring in the warehouse at the moment and say they can't return…
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Faulty flatpack - compensation?
Hello Can anyone tell me if you can claim compensation from a company if their flatpack furniture is not fit for purpose and you've wasted time assembling (and disassembling) it? I ordered a tv unit and bookcase from NEXT and assembled the tv unit just fine, but after taking about 3 hours assembling the bookcase I went to…
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SAD FART applicable to packages
In October I orderred online and paid for a package of sports kit (6 items, one price for the pack). I have received 3 items and have no promise from the supplier to deliver the further 3 items. (These are now 8 weeks late) Does my 7 days to return the goods start from receipt of the last item in the package? or Does the 7…
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what reaction can I expect?
Imagine my embarassment when a Christmas gift I gave was unwrapped and found to have the security tag still in it. I HAD paid for it and have the receipt. In the pre-Christmas rush the shop assistant must have forgotten to remove the tag and I must have got out of the shop without the tag being noticed by their security…
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ASDA DIRECT - Are they ALWAYS this dreadful??
Hi, I'll try and compress the story. Purchased a Steam Mop Dec 16, it arrived Dec 18. Used it, faulty, rang to discuss and collection date initiated - Dec 24th. No window, just 24th. Stayed in ALL DAY, NO show. Rang Dec 27, Asda (outsourced to South Africa..) was very apologetic, arranged a new collection Jan 2. ANOTHER no…
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Returns: Why does it punish retailers?
Just a quick point after reading Martin's email today regarding refunds/returns and consumer rights.... What about if the customer makes the garment faulty because they don't want it/doesn't fit... Or if they wash something and it shrinks/colours run? All they have to do is claim that the item was like that at…
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Match.com No Refunds of Automatic Subscription
Help!! Match.com has automatically taken 6 months subscription and will not refund the money. Due to their overly complicated 'cancel payment' system buried within the website, I thought I had achieved the cancellation weeks ago. But no!!! can anyone give me advice to how to get my money back? thanks
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Postage refund on faulty item?
Hello all, Ive read the guides and not sure if this should be on this board of the ebay board so apologies if i have it wrong. I have bought a tablet from a business seller on ebay which is faulty. I e mailed the seller initially as when the tablet arrived the screen was scratched and the tablet had obviously been used so…
