problem with a guitar

coff

hello all

I wondering if anybody can help with a problem I have.

my 15 year old son recently bought a guitar on line from a company call guitar guitar it cost him £155.00 which he had saved up for
he placed an order on news years eve for a squire affinity guitar in artic white
I payed for it using my debit card
the guitar arrived on 4th January but when we got the guitar out it was very clear that the guitar is cream in colour and not white.

I contacted guitar guitar who asked me to email some pics of the guitar so they could look at it

when they got back to me they said that the colour is correct and is artic white even thou its clearly cream to everybody that has seen the guitar
they said they would change the guitar for me if he wonted it in a different colour
no prob so we though we were then told that they will charge £15 to pick the guitar up £4.95 to to deliver a replacement guitar and because the guitar has gone up another £9 since we bought it they wont to charge me the extra £9

we are pulling our hair out
the guitar on the web site is very clearly white
ive looked at cream guitars on their web site and they are very clearly cream
their description of their guitar is not what we got and the only thing they are offering is the waver the £4.95 and £9 but they are still asking for £15.00 to come and collect the guitar

we are currently waiting for the sales manager to contact us but as yet we have had no phone call

as you can Imagen my son is very disappointed as he saved up for a long time to buy the guitar

can anybody offer any advice on the matter

System

You could return under DSR but you'll probably still have to pay the £15. It depends on the conditions.

I would take the deal they offered. It seems reasonable. Things like this are one of the perils of shopping online

pulliptears

Unfortunately that is the colour of the guitar, a quick look on google images produces lots of pictures like this:



That said, the image that guitar guitar use to advertise this model is this:


White guitars do yellow with age for some reason, but that said unless you know much about guitars to begin with you probably wouldn't realise.

had he received a pristine white one it would have become 'creamy' in a year or two anyway most likely.

It's always worth making friends with your local guitar shop and physically going in there, have a play, feel the guitar and its weight. Much better to find a good match in person than online.

unholyangel

Or you can reject under Sale of Goods Act under "not as described" and receive a full refund of all monies paid and retailer would be responsible for return shipping costs.

Of course, that may then mean the retailer wont accept future orders from you. So if you want to go down that route, make sure you've researched other retailers.

Personally, if it just said artic white....i'd have accepted the cream probably (after all polar bears are usually considered white but they're actually a cream colour - they could be "arctic white" ).

But if theres a picture and the picture is clearly white, I'd go with "not as described".

unholyangel

pulliptears wrote: »

Unfortunately that is the colour of the guitar, a quick look on google images produces lots of pictures like this:



That said, the image that guitar guitar use to advertise this model is this:


White guitars do yellow with age for some reason, but that said unless you know much about guitars to begin with you probably wouldn't realise.

had he received a pristine white one it would have become 'creamy' in a year or two anyway most likely.

It's always worth making friends with your local guitar shop and physically going in there, have a play, feel the guitar and its weight. Much better to find a good match in person than online.

Plus you can sometimes bag a bargain! One of my uncles managed to get a rare gibson for knockdown price as the local music shop couldnt shift it due to the cost of insuring it.

coff

pulliptears wrote: »

Unfortunately that is the colour of the guitar, a quick look on google images produces lots of pictures like this:



That said, the image that guitar guitar use to advertise this model is this:


White guitars do yellow with age for some reason, but that said unless you know much about guitars to begin with you probably wouldn't realise.

had he received a pristine white one it would have become 'creamy' in a year or two anyway most likely.

It's always worth making friends with your local guitar shop and physically going in there, have a play, feel the guitar and its weight. Much better to find a good match in person than online.

pulliptears
thankyou for your reply
but the guitar is brand new not secondhand
and I understand that white guitars yellow with age but when the web site sells a guitar stating that it is artic white and we recive a guitar that is very cleary cream to me thats what not its states on the tin
to me thats miss selling

pulliptears

coff wrote: »

pulliptears
thankyou for your reply
but the guitar is brand new not secondhand
and I understand that white guitars yellow with age but when the web site sells a guitar stating that it is artic white and we recive a guitar that is very cleary cream to me thats what not its states on the tin
to me thats miss selling

No you misunderstand, there is more than a fair chance it was never bright white to begin with. White guitars do yellow. It could have come like that directly from Squier or it could have been in Guitar Guitars warehouse for 6 months where its slowly changed colour.

Musicians tend to regard colour changes as patina, makes the guitars individual to their owners. In this case Arctic White is creamy yellow and I firmly believe the bright white images of this guitar have been photoshopped at some point (I'm not suggesting this was done by Guitar Guitar btw as the image is common to many music websites) and that a bright white version of this model doesn't actually exist.

coff

unholyangel wrote: »

Or you can reject under Sale of Goods Act under "not as described" and receive a full refund of all monies paid and retailer would be responsible for return shipping costs.

Of course, that may then mean the retailer wont accept future orders from you. So if you want to go down that route, make sure you've researched other retailers.

Personally, if it just said artic white....i'd have accepted the cream probably (after all polar bears are usually considered white but they're actually a cream colour - they could be "arctic white" ).

But if theres a picture and the picture is clearly white, I'd go with "not as described".

thankyou for your reply
yes there is a picture on the web site and to me its cleary a white guitar and its describe as artic white
ive looked at other guitars that state cream in colour they clearly look cream

guitar guitar wont to charge me £15 to return it £4.95 to ship out a replacement guitar in another colour and an extra £9 because the price has gone up since we bought the guitar

if we wont a refund they will give us one but take out £15 to cover the cost of returning the guitar

to me thats unfair when what they described on the web site is not what I got

pulliptears

unholyangel wrote: »

Plus you can sometimes bag a bargain! One of my uncles managed to get a rare gibson for knockdown price as the local music shop couldnt shift it due to the cost of insuring it.

The boy bagged himself a bargain on Saturday, a Gibson Explorer for £250 in the local music shop sale, it has been £800. He had gone up with the intention of trading in one of his half a dozen guitars and ended up coming back with yet another and trading nothing.....

Local shops tend to be the pulse of the local music scene, the one he went to sponsors his band, gives them discounts on equipment and loan them amps for gigs.

Flugelhorn

what colour is artic white?

coff

pulliptears wrote: »

No you misunderstand, there is more than a fair chance it was never bright white to begin with. White guitars do yellow. It could have come like that directly from Squier or it could have been in Guitar Guitars warehouse for 6 months where its slowly changed colour.

Musicians tend to regard colour changes as patina, makes the guitars individual to their owners. In this case Arctic White is creamy yellow and I firmly believe the bright white images of this guitar have been photoshopped at some point (I'm not suggesting this was done by Guitar Guitar btw as the image is common to many music websites) and that a bright white version of this model doesn't actually exist.

so if thats the case why are guitar guitar using that image to sell a guitar as artic white when its clearly isn't white is cream dose not count as miss selling why are they using that image to sell the guitar when its dosent fit the colour of the actual guitar