Ebuyer Refusing Return

shuff264

Hi,

I was looking for some help with a return I attempted with Ebuyer, I'm fairly sure that I have the right for a return. However, after sending pictures and calling them twice I got this response -

Dear John,

Thank you for the supplied pictures of the chair and the reported issue.

While investigating this return, taking into account both what has been advised and the pictures you have supplied it appears the chair has suffered from accidental or physical damage.

The pictures you have supplied show cracks and broken parts on the chair. This would only be coursed by physical damage.

As the chair has suffered from accidental damage we would not be able to accept a return as this would not be covered by the warranty.

We hope this helps and I apologise for any inconvenience or annoyance caused.

Kind regards
Ebuyer Technical Support Team

Bearing in mind that this chair is only 6 months old I'm fairly sure that I have the right to a return as it is not fit for purpose and lasted a reasonable length of time. Am I right in thinking this? Anybody got any advice for moving forward?

Cheers
John

visidigi

Post the photos here (you can use image shack or something like that) which will allow us to see if they are being reasonable in their decision.

somethingcorporate

If the damage has been caused by misuse or physical damage then they could be correct in their stance.

If the damage is self-evidently malicious for instance you are not covered under SOGA for a remedy.

shuff264

Just uploading them now, but surely it still comes down to it being fit for purpose and lasting a reasonable length of time? 6 months for about a £60 chair I dont see as acceptable

shuff264

Okay, got them here - postimage.org/gallery/5iom5qno/

Oli.s

How did the damage happen?

It looks like they believe it has arisen through misuse of the chair, i take it that it gave way whilst you were sitting in it?

shuff264

Oli.s wrote: »

How did the damage happen?

It looks like they believe it has arisen through misuse of the chair, i take it that it gave way whilst you were sitting in it?

Yep whilst I was using it at my computer.

mjm3346

link

http://www.postimage.org/gallery/5iom5qno

unholyangel

shuff264 wrote: »

Just uploading them now, but surely it still comes down to it being fit for purpose and lasting a reasonable length of time? 6 months for about a £60 chair I dont see as acceptable

Well that depends. If you were using it within guidelines, not over the weight limit etc......then yes you'd be covered.

But if you were standing on the chair, leaning heavily on the arms to stand up, having someone sit on your knee while on it etc then no, you wouldnt be covered.

Theres also a possibility (given where its cracked) that they bolts/screw things were too tight. Of course it could also signal that there was a weakness there in the arm during manufacture.

In the first 6 months, its up to them to prove its not inherent. After that 6 months passes, its up to you to prove it is inherent.

OlliesDad

shuff264 wrote: »

Just uploading them now, but surely it still comes down to it being fit for purpose and lasting a reasonable length of time? 6 months for about a £60 chair I dont see as acceptable

Yes it should be but that doesn't cover misuse (e.g. if i buy a plate and smash it on the floor the retailer wouldn't be responsible).

Out of interest is it over or under 6 months old?

Apples2

To save people the hassle