Charged twice at restaurant, they say I haven't been

amanda273

I had a meal out over New Years and paid on credit card. After paying the bill and being given an itemised receipt I noticed I'd been charged for a drink I hadn't had so was given a refund for that whilst still in the restaurant.
A few days later when checking my statement online I noticed I'd been charged the initial amount, been part refunded, and then charged what the bill should have been. I'd been charged double. I waited a couple for days for the payment to clear, as that has happened once before and the duplicate payment disappeared, however both charges are there to be paid.
I contacted the restaurant who told me that only one charge appeared once on their system and they will have to call me back.
What are my rights and what should I be saying to them when they call me? I have a copy of the online statement ready to send to them, should this be enough or do I need to contact my bank?
Thanks

dalesrider

How many times did you enter your PIN?

Could just be a processing error.

See where you get with the restaurant. If they won't assist (give them 14 days) if not resolved them call your card provider

arcon5

Photocopy your statement and show them it

Hintza

arcon5 wrote: »

Photocopy your statement and show them it

But just check with the card company first.