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can a uk website use 'applicable law' from another country?
Hi. Ive been looking at terms and conditions of Lensway.co.uk They cover themselves by saying they abide by the 'applicable law' of British Columbia, Canada. Given this website is co.uk and the contact address is Berkshire, UK can they legally use the law of another country, whether the product is manufactured and shipped…
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Amazon market place refunds
I recently returned an item to a marketplace seller confident that I would get the cost of the item AND the original postage to me. I knew I would bear the cost of returning the item as it was not faulty just ridiculously small. The Amazon marketplace refunds policy says this: "Where you are withdrawing from your purchase…
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Issue with returning an item
3 weeks ago my partner bought a 32" HD Ready TV from Littlewoods with credit. As soon as it arrived we turned it on only to find that the picture quality was terrible and it actually gave us headaches and made us feel quite sick. We instantly rang up Littlewoods to arrange for a return which they accepted. 3 weeks on, the…
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GAME being a little off?
Hi, I've not been on here for such a long time. I just feel a quite frustrated/puzzled about GAME's service lately. A few days ago I had traded in some games, one of which Far Cry 3. When I got home I read on their website that as an in-store only deal I could have traded in FC3 and got a game due to be released at half…
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Issue with H&M online
Not sure if this is the right place to ask for advice so please let me know if not. I placed an order with H&M online, which i have done before and have an account with them. On check out it said along the lines of "thanks for your order your delivery address is ....." but the address had the wrong door number for some…
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Debenhams: poor service
About three weeks ago I placed an order online at Debehams for a selection of matching towels and a bathroom soap dispenser. The towels arrived one day and the dispenser the next. But wouldn't it have been wise for Debenhams to use bubble wrap or a padded envelope when sending out a porcelain soap dispenser? It arrived…
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Florist Refund
Hello, Could you tell me my rights on this: I went to order some flowers today 31/1/13 @ 10.30 for my wedding on the 7th of Feb - I placed the order and went home. I the phoned my friend who told me she was organizing the flowers! Great I thought I just ordered some!! I phoned up the shop today 31/1/13 @ 14.30 and…
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Help!
I've just ordered some craft wire, from wires.co.uk. when the wire came, it was not the colour I thought it would be, so I emailed the company and asked to exchange. They said they would only refund 90% of the original price and I'd have to place a new order for the new wire. Can they do this? All I want is an exchange,…
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Interest Free Option or not
Just about to start looking at buying a new sofa and chairs. Budget £3000 ish .... The issue is ... Will the store go bust between us paying/ordering sofa and delivery. Thus you will say ...pay on your credit card for buyer protection in the case of the company going into administration prior to the goods being delivered.…
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Confused about costs of denture repairs?
Hi, My dentist fitted me with new denturesl on the NHS just over a year ago. It says on the NHS website that you don't have to pay for denture repairs. Last November, I thought a hole was coming on the denture gum, where a bottom molar bangs against it. I did ask for a tooth to be put there, as a hole occured in my last…
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Currys fridge delivery a Nightmare
Our fridge freezer from Currys arrived this morning. To my surprise, it arrived along with our tumble dryer we ordered from a different shop (John Lewis). Apparently although ordered from different shops, both were delivered by the same van. The man rang the doorbell and delivered a tumble dryer from John Lewis, and I was…
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Dreams nightmares
Hi, we bought a bed from Dreams 2 years ago with a 10 yr guarantee, it cost £2000 and it was specifically for back problems. After a year it started to sag and by 2 years old it had almost collapsed. After inspection, Dreams informed us it was faulty and they no longer stocked this item due to it's faults. We were advised…
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Amazon failing to provide
In December I ordered a Tassimo coffee maker for my wife's Xmas present. It was advertised at half price and in stock. Once ordered I received a email confirming the order but the delivery date of 22nd Jan? After speaking to Amazon I agreed this date. On the 22nd I received a further email saying they have stocking p…
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Withhold maintainence payments due to dispute with Manageing agents
I had water damage to my apartment in Jan 2012 Despite best efforts the remedial work has not been carried out., 2 Surveyor reports have been instructed both said that scaffolding needs to be erected so that proper inspection of the roof and the area around dormer windows so that remedial work can be carried out, \In the…
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Ebay collections
Firstly I wasn't sure what forum to post this in so I'm sorry if this is the wrong one. I sold a PS3 on ebay, I sent it but it went to the wrong address because the buyer had an old address on his account. I managed to get in touch with the courier and have it sent to the right address and I have proof from the courier…
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Faulty Goods
Hi all, I bought a silverline digital caliper a year ago from a shop with a 3 year warranty. Used it infrequently but then noticed it stopped working the terminal under the battery was not actually soldered where it should have been. Tried to return it to the shop for another but owner had retired and the shop gone. So…
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M&S Refund? - bought online. will my Printed Receipt do ?
Doing a refund with M&S, the item was purchased online., and collected in store. I want to refund the item, I dont have a receipt though, but I have the online screenshot of the receipt. Can i use this as an official receipt, by printing it off, and use it for my refund ?? or they wont accept that ?
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Deleted Thread?
Hello Do threads get deleted if a trader comes on to reply to the person posting here? I had posted about a consumer rights issue and I was surprised to see the trader had posted on here. How on earth does that happen? Does anyone from the forum invite the trader on here.? surely not? I had thought the forum was for the…
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Consumer rights help needed please
Hi everyone.... In an effort to give up smoking i ordered online an electric cigarette and 4 boxes of refills which amounted to £44 something which was debited from my bank account on 16th January. The product was advertised as first class post,but never even arrived. I have tried phoning the company every day for the past…
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Furniture ordered didn't state was flat packed or veneered?
I ordered a small tv unit from an online furniture company. It was £161 and said was made from oak, ash and elm. Nowhere did it say it was veneered or flat packed... After I got it and put it together (it took almost a month plus a lot of chasing to get it) I was so unhappy I contacted them regarding the quality and what…
