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Consumer rights help needed please
hotrocks68
Posts: 116 Forumite
Hi everyone....
In an effort to give up smoking i ordered online an electric cigarette and 4 boxes of refills which amounted to £44 something which was debited from my bank account on 16th January.
The product was advertised as first class post,but never even arrived.
I have tried phoning the company every day for the past week and all i get is a message advising me to email.So i then send emails but still get no reply.
My next option is to write a letter to them and was wondering what i could say or whether to contact the cab? I'm not good at compiling letters.
But surely this company cannot be allowed to take my money and not provide the service?
Any help would be appreciated.
Kind regards.
In an effort to give up smoking i ordered online an electric cigarette and 4 boxes of refills which amounted to £44 something which was debited from my bank account on 16th January.
The product was advertised as first class post,but never even arrived.
I have tried phoning the company every day for the past week and all i get is a message advising me to email.So i then send emails but still get no reply.
My next option is to write a letter to them and was wondering what i could say or whether to contact the cab? I'm not good at compiling letters.
But surely this company cannot be allowed to take my money and not provide the service?
Any help would be appreciated.
Kind regards.
0
Comments
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How did you pay? And is the company UK based?One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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Hi,
Yes the company is in Dorset and i paid with a Lloyds debit card.0 -
Then after 15 days from payment, you can initiate a chargeback with your bank for non-delivery
One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0 -
halibut2209 wrote: »Then after 15 days from payment, you can initiate a chargeback with your bank for non-delivery
THIS......
And email the company to stop them from debiting you again for the refill pack.Never ASSUME anything its makes a>>> A55 of U & ME <<<0
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