-
Can I get my money back??
I used an online printing company to print 250 flyers for my show in Edinburgh. They arrived 3 days late (the day before I was due to go) and the condition and quality were terrible. The paper was too thin and many were stuck together and quite a few were only printed on one side. Add to that the fact that they looked like…
-
Found it cheaper elsewhere but have put down a deposit
Can anyone help me please? Just paid £50 deposit for mobility scooter ramps from the rep that came to the house, he said they cost original price £650 but would let us have them for £450 we signed the VAT exemption form as am disabled and a receipt that states we have put down a deposit of £50, it is a yellow piece of…
-
Helicopter flight Non refund
Hi All, Mrs got me a Helicopter flight for my 40th in May - booked direct with the helipcopter company. The first flight was booked for June, and they cancelled. The next available flight was booked for this Sunday - Aug 20th, and again they have cancelled. They have now offered a september flight date but what going to be…
-
Paid for goods but haven't been delivered!!
Hi, I ordered an MP3 speaked from www origaudio.com after seeing their doodle speakers on the TV programme Something for the Weekend and in a magazine. I ordered this on the 2nd August, and delivery was supposed to be 5 working days. This has not as yet appeared, and my status when I log into my account on the website is…
-
Online subscription cancellation problem
[FONT="]Hi,[/FONT] [FONT="] [/FONT] [FONT="]I'm having a battle with Perform Group over a cancelled subscription to one of their online football highlight sites.[/FONT] [FONT="] [/FONT] [FONT="]I had a rolling annual subscription which I cancelled two days before it finished. They confirmed the…
-
Orange - Wrong payment information
I had a direct debit payment taken for £183.89 by Orange, for the kids bill. When I rang them the lady informed me that they had been an error on the account and that the tariff had been applied inocrrectly. She informed me that she would arrange for a refund and that my bill amount was in fact £35.95, and that I would…
-
help needed urgently
I have got on credit some christian books, dvds, bibles etc from STL Distrubution and I am outside my 7 days for me to return them. I want to return them but STL are saying I cant because i am outside my 7 day return. Now they are charging me for the products and I havnt sold them and I need to return them some how. Is…
-
glasses and optician
Hi, I purchased some rimless glasses from a local opticians almost 2 years ago, about 6 weeks ago I broke the left side arm/lens and went back to the shop to get it fixed and they told me to replace the lens and arm it would cost £60 which was fine so I paid up, I collected the repaired glasses about 4 weeks ago and from…
-
Refurbished products-What are my rights??
I bought a Humax PVR from an online retailer. After 3 months the product began freezing. I orginally contacted the manufacturers technical support assuming it needed a software update but after trying what they suggested and eventuallly not being able to even turn the product on they told me it was faulty but would only…
-
Optimax £50 charge
I got a cold call from Optimax last week about lazer eye surgery. I've been thinking about having it for a while so I agreed to have a free check up this weekend. The last thing that the woman said to me was if I didn't turn up I would be liable for a £50 charge. I will be attending however I was wondering if I didn't how…
-
Fed Ex Charges
My fiance bought something from lightinthebox.com and paid (a rather hefty £12) postage. She has since received a letter from fed ex claiming she owes them £22.39 in duty and tax. Can this be right?
-
Help with Faulty Mattress...Tesco are not helping!
To cut a long story short: Bought a Silent Night Double Mattress from Tesco Direct in Nov 2010 for my daughter. One side of the mattress has dropped 3.5 ins making it uncomfortable. Contacted Tesco who sent furniture examiner. They were off hand and immediately said it was because my daughter had been sitting on bed to…
-
my heartache
i dont know if im in the right section but 2 months ago i was visited by a bailiff who rang my bell in the block of flats where i live. told me he had clamped my car and i had better come downstairs. i went , explained to him that i had a finance arrangement, he told me he didint give a toss, and refused to remove the…
-
Can I cancel a bed that's ordered?
Hi Guys, Longish story, so please bear with me... I went in to Sleepmasters bed shop a couple of weeks ago to pick a bed... we found one, but it was expensive, so we decided to have a think about it. A couple of days later, we decided to order it, so called the shop and paid a £160 deposit over the phone. My partner then…
-
DVLA problem (registering a new owner)
Hi everybody. Please can somebody help me with a problem I, and my family have at the moment with the DVLA. We bought our youngest daughter a car a few months ago from a car dealer local to us (so that she can get to university which is going ot cost enough as it is). At the time the dealer said he would send off the…
-
Is This allowed, changing T&Cs, inc for existing customers? Roboform Free Upgrades
I am really annoyed with Roboform, deciding to charge annually. I've posted on their wall and am not impressed with their response so far - Is it even legal for a company to decide to change their Software Upgrade terms and apply it to existing customers? Roboform have withdrawn support for old versions, and require…
-
Distance Selling Regulation combined with Credit
Hi All I wish to buy an expensive item from a reputable online shop using their interest free credit option which allows payment over a period of 10 months. The item is a guitar, so there is always a fair chance it may not be perfect and I would wish to return it under the DSR. Of course, if I purchased this in a single…
-
damaged property at Heathrow!!
last july we were flying from Heathrow for a holiday. When we went throgh security check, my wife put her hand bag (only bught the day before for £200) in one of the plastic boxes to go through the xray machine. When it came out on the other side, we found that one of the security guys has removed the bag from the box and…
-
Food weight query
Slightly random question: how accurate do the weights on package food have to be? I couldn't be bothered making soup for my lunches this week, so bought a couple of cartons of the Covent Garden stuff. One serving is half a carton and a carton states on the side that it it 600g. So I got two tubs, poured 300g into one and…
-
Sale of Goods Act
Hi, Opinions would be appreciated. I bought a suit from a well know high street retailer on the 31/5/2011. when I bought it I made it quite clear that I wanted:- 1) A hard wearing business suit that could be worn everyday 2) A suit that would not crease easily After trying the jacket on and being measured for the trousers,…
