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Special delivery still not arrived
I have a special delivery item well 3 boxes sent on Monday 6th Sep, its still not arrived. I check the number online and over the phone and they say its waiting for delivery/collection. But at the local collection office they say its not arrived yet. They are most unhelpful just telling me to wait longer. I have been…
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Tesco Price Promise Lie...
I just pre-ordered 4 blu ray dvd's from Tesco Entertainment. There were a pre order purchase as they aren't released yet... great price of £3 each... But since ordering them they have sent emails for each one cancelling them. No reason why .... with a statement underneath explaining their so called price promise.. "Price…
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Faulty goods within manafacturer period with extended warranty protection
I have been stung by a clause which even though set in the t & c's I would think is illegal!!! My Freeview recorder box has got so many faults that I have returned to the store, it was purchased the 3rd week of June 2010. I have been refunded BUT have lost the replacement cover fee. It this lawful as I am returning within…
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littlewoods catalogue
ok well i want a new TV and a good pal uses littlewoods so he said he i can get a tv thru littlewoods with his account and i think he earns a little for getting them a new customer etc they gave a date for delivery a week b4 the date they called said it would be here a week early :rotfl: it never came they said OK it will…
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Advise please - merchant wont provide a receipt
[FONT=Arial,Helvetica,sans-serif][/FONT] [FONT=Arial,Helvetica,sans-serif]Can anyone advise if a company is legally bound to supply a receipt for a telephone credit card transaction?[/FONT] The transaction was for extra charges for an amendment of a return ferry crossing. This is the reply I have received, I have not asked…
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How can I tell if this company is for real?
Hi, I appreciate I may be posting in the wrong area and if I am then sorry. We have a builder doing some extensive works in our house and all seemed to be going OK but the nearer we have come to the end the more lackluster has become his attendance and his quality of work. Our architect was out tonight and said that he has…
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travel agent went bust with my money,plz help.
[FONT="]Dear Sir/Madam,[/FONT] [FONT="] [/FONT] [FONT="]I write with regard to a recent breakdown of trust between myself and a travel agent. [/FONT] [FONT="]I purchased an E-ticket from a travel agent named International flights ltd that were based on Regent Street, London on the 29th of March 2010. I paid…
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Consumer rights & old store card
I'm wondering if anyone can help at all. I had a Debenhams store card years ago at an old address. When I sold the house and moved in with my partner, I filled in the change of address details on a statement and posted it in the Customer Services box in store. I thought nothing more of it as there was a zero balance at the…
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What rights do I have in the event of a 'bad service'?
Basically have to prepare a defense for court.. The story goes something like this: I hired a PR company to promote a song. It was agreed over the phone that I would receive 10 weekly reports..I only received 2..and the guy was lazy, they simply didn't give a !!!! I have e-mail proof that they didnt deliver many of the…
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Travel Insurance & cutting short a holiday
I need advice and assistance - not sure if anyone out there is able to help. My 18 yr old daughter went to IBIZA with her friend to celebrate their birthdays - The trip was a surprise holiday from both parents - so they were booked into a family run hotel in the North! On the second night, my daughter missed a step coming…
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Faulty used car - refund
Hi all, I purchased a used car from an online dealer. They offered a 7-day no-questions-asked money back guarantee. The car had numerous issues and I took it to a garage who found many serious faults. I called the dealer to say I wanted a refund or the money for the repairs. No problem - they said they will refund me. BUT…
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Hotpoint 5 Yr Parts - What a Con!
I rang Hotpoint this evening to register our new washer; they tried the normal extended warranty scam, to extend the original 1 year to 3, for £8 per month. I said I wasn’t interested as the machine came with 5 years parts and 2 years warranty. The lady in the call centre said that the free parts were only available if I…
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Visa Company Witholding Passport - Legal Rights?
My girlfriend recently attempted to organise a business trip to India. She supplied a third party company to organise her visa, but unfortunately due to reasons unknown it was referred. This dragged on for a couple of weeks and now the trip has been cancelled. She needs her passport back, but the company is refusing to…
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My Item Stolen From Repair Shop - What can I do?
Hi All, I really hope someone can help. I don't know where else to go and I'm at a complete loss. I took some high-end audio equipment for repair to a local shop. I'd used them before and didn't have any issues, but this time its been 6 months of pain. I took the item in at the end of march. There were many delays, and a…
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used car dealer problems
nearly two years ago now i got a personal loan to buy a car from a local car dealer, a renault clio 172 cup 52 plate, 38k fsh, 3 months warranty from the dealer. i had the car little over a month, then coming home from work one day the car cut out at 70 mph,, i then got the car towed to the dealer where they said they…
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Washing machine written off by comet
Hi, To cut a long story short our washer packed up on the 12th August and we have been messed about for the last month and another comet engineer came out today and finally wrote the machine off (:j). We now have some 'replacement' paperwork which we need to take to the nearest store to arrange a new machine. Does anyone…
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Legal Rights with Courier companies
I have always found it odd (and a racket) that if something is damaged or lost by a courier, then you have no come back unless you purchase their inflated insurance. Is this the case, or is that just what they want you to believe? Surely they have a contract in place to say they will safely get your parcel from A to B. If…
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Tomtom from Amazon came with broken charger
And I need to use it this weekend! Can I just return the charger to TomTom rather than returning the whole thing to Amazon? If so can anyone find a UK address for them? I can charge it up via a mains charger I have and also via my laptop for the time being. Thanks!
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audible.co.uk credits expiring - fair practice ?
At the end of last year I signed up for the free trial at audible.co.uk after reading about it on MSE. Thought it was great so committed to the £7.99 monthly club. £7.99 buys 1 credit each month. However, for the last 8 months life's been hectic and I've not been using my credits. Yesterday I decided it was time to remedy…
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Bank errors at counters
Hello people I don't know if this is the right place to post!! Just before holiday I paid my water bill across the counter at LLoyds banks. When coming off hols I had a letter off Severn Trent to say that I still owed them £45. I immediately got out my stamped receipt and saw to my horror that the wrong amount was written…
