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Do I have any rights? Car problems!
Hi All Just after a little bit of advice. I have a 2006 car (which I bought 'new' as an ex-demo), however I have nothing but problems with it. I have just had another recall on it (this must be the 5th/6th since purchase - all different problems) and it has really peeved me off today. The car is a Suzuki Grand Viatara…
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Empire Direct
Bought a Philips dvd recorder with HDD from Empire Direct in 2008 but it went wrong after a few weeks. They could not repair it so they sent it to Philips. They got it back from Philips and sent and sent it back to me telling me that it was a brand new unit. I assumed that it had a new 1 year guarantee. It has now gone…
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Broken ikea oven
Hi I need some advise .. I bought a oven from ikea made by Whirlpool 3 years ago in 2006 . This oven broke ( the timer went and could not function without it ) Whirl pool replaceed this one in 2007 , then 2 days ago i noticed i was feeling nausious, when my husband came in from work he asked wether i was burning anything…
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broken washing machine
Hi guys and girls, i need some help i bought a washing machine from Tesco aprox' 18 months ago and as we opened it the other day the handle came off so now we can't open the door. the company that made the machine has gone into administration so can't get spare parts, but as our contract was with Tesco and with the…
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Michael Jackson Ticket Refund
Hiya folks:p Having a problem with see tickets to get refund for 2 tickets for Jackson concert. Day after news was broken, I called see tickets to see what was happening regarding refunds. Was told I would receive a email explaining that I would get the option for a limiited edition ticket or my money back. Received the…
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Match.com won't give me my money back even though I never authorised the payment
I registered on Match.com in February for a 6 month membership. It showed me a start date and an end date for the subscription. When it came to June, I decided to stop using it, so I thought I'd let the membership run its course in case I changed my mind. Today I discover that I have 23p in my bank account. I ring my bank…
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Gym - accident - advice required
Hello I have a joint membership with my partner for a gym.. we pay a lot of money for it a month and we regret joining up to it for 12 months. The contract runs out at end of January 2010. We have been disappointed with the gym since the beginning as it is filthy and complained to the manager who told us how he is going to…
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What are my rights?
I would appreciate some info from you wise folk.... I bought a washing machine last October and it developed a problem quite quickly, when it came to the draining part of the cycle. My partner followed the guidelines in the manual and checked the pump for a foreign object which although nothing was found it seemed to solve…
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New Sofa Cancellation
I have provisionally ordered a new sofa and just need to confirm to them when the purchase of the property has completed and the order and finance will then be officially placed. How do I stand should I wish to now cancel this order - the purchase of the property has now changed and I need to place a higher deposit. Also I…
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advice - conned by aerial firm
Hi MSErs I am wondering if anyone can help me. I feel a total idiot and can’t believe I have been so stupid as to fall for this con. We moved into our house last Friday and could not get a tv picture so called out an aerial firm. I checked the price to start with £65 (competitive, I did check before) and called a company…
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quick soga question
edited by me
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Friend sent a phone for cash but...
Basically what has happened is a mate of mine decided to make some money by "recycling" his mobile phone with an internet company. Instead of going with a mainstream one like Mazuma etc, he went to someone called "selloldphone.co.uk" wuth some of the dodgiest terms and cons I have ever read and they are now saying that his…
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Problem with Pergo Laminate Flooring
Hi, I wonder if anyone could tell me what my next step should be on a problem with some laminate flooring I purchased. Situation so far . . Purchased some Pergo black laminate flooring over the internet from a reputable supplier. We picked Pergo as their website states it is 'Very high impact resistance' and 'outstanding…
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Debt from company transferred to employee
Hi all Moneysaving Experts If anybody can offer any guidance it would be appreciated. My sister in the course of her employment was empowered by her boss to order some goods from a supplier. The invoice wasn’t paid and the debt has now transferred to my sister and is against her home. I spoke to the company and was…
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One.com - is this legal?
I registered with One.com as a web host but never used it and presumed it would expire after one year. In June I received a new bill for an other year contract, I emailed them to say I hadn't requested another years contract and wanted to cancel it, they said that according to their Terms and Conditions this had to be done…
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Toshiba Television
Hi, I bought a 400 quid Toshiba flatscreen television in January 2008. It's started misbehaving, periodically the display won't work when I turn it on ( I can hear the sound however ). I realise that I have a 1 year guarantee on the item but I'm also vaguely aware of EU legislation saying that 1 year warranties are unfair.…
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Some advice needed re breach of contract and obtaining a refund
Hi, I'm just after some advice, here's a bit of background information. Five weeks (almost) ago we bought and paid for a left handed corner suite from a local retailer. We paid for it on Thursday and the delivery was arranged for the following Saturday, Saturday comes and so does a suite, not the one we ordered, made from…
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booking.com
Three weeks ago i went on a hen weekend to liverpool and booked an apartment to stay in through booking.com (with the payment to be made on arrival). When i arrived in liverpool i was told that the company were currently in the process of switching bank accounts and so their card machine didnt work so we paid cash to stay…
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Charged for prescription without being told of over-the-counter alternative
Hi, I've just returned from Boots where I have paid £7.20 for a prescription of Chloramphenicol eye ointment. I started the treatment straightaway as I have been in agony over an eye infection for the past few days. However, upon returning to work someone mentioned that you can buy Chloramphenicol eye ointment…
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Statutory Interest on Motor Repair Bill
Does a motor repairer have a legal right to charge 15% interest on a late payment? From various legal advice websites, I understand that, under the Late Payment of Commercial Debts (Interest) Act 1998, amended 2002 + European Directive 2000/35/EC, Statutory Interest can only be charged on late payments between businesses,…
