Empire Direct

philspad

Bought a Philips dvd recorder with HDD from Empire Direct in 2008 but it went wrong after a few weeks. They could not repair it so they sent it to Philips. They got it back from Philips and sent and sent it back to me telling me that it was a brand new unit. I assumed that it had a new 1 year guarantee.

It has now gone wrong again and because Empire Direct went bust I got in touch with Philips directly but they informed me that the unit that I received as a replacement was a reconditioned unit a only had a 3 month guarantee.

Can anybody tell me what a reasonable amount of time is for a dvd recorder to last?

And do I have a case against Philips for a replacement or a repair or a refund?

vicshippers

If it's Empire Direct that have lied to you by telling you it was a new unit, and they no longer exist then you can't blame Philips. It would be the same as buying a car from a dealer who tells you the car can fly - and then complaining to BMW that it doesn't.

(Only example I could think of)

superscaper

Your consumer rights are with the retailer not the manufacturer. Did you buy with a credit card? If so you can pursue replacement/repair/refund through them as they are equally liable under Credit Consumer Act. Your only option really since Empire have disappeared, not Philips responsibility.