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One.com - is this legal?
spacehopper_2
Posts: 10 Forumite
I registered with One.com as a web host but never used it and presumed it would expire after one year. In June I received a new bill for an other year contract, I emailed them to say I hadn't requested another years contract and wanted to cancel it, they said that according to their Terms and Conditions this had to be done 35 days in advance of the end. I didn't see these T&C as they were hidden away on the website and why don't they send out a reminder like most scrupulous companies?
I questioned this and they said that was fine and yet today I get another bill for the annual amount for £19 (which is double what last years annual amount was yet they didn't inform me it would go up) PLUS £10 for a Reminder Invoice that I didn't receive. I've now been told I have to pay by credit card before the 20/8/09 or I will incur more charges. Is this legal?
Avoid at all costs.
I questioned this and they said that was fine and yet today I get another bill for the annual amount for £19 (which is double what last years annual amount was yet they didn't inform me it would go up) PLUS £10 for a Reminder Invoice that I didn't receive. I've now been told I have to pay by credit card before the 20/8/09 or I will incur more charges. Is this legal?
Avoid at all costs.
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