New Sofa Cancellation

rachie1976

I have provisionally ordered a new sofa and just need to confirm to them when the purchase of the property has completed and the order and finance will then be officially placed.

How do I stand should I wish to now cancel this order - the purchase of the property has now changed and I need to place a higher deposit. Also I am unable to get a definate completion date from the vendor.

Am I just able to cancel this over the phone or would the company require any official documents.

rachie1976

Hi

It is a DFS sofa - no deposit has been paid as the purchase is subject to the exchnage of contracts on the new property.

If I simply advise the sale has fallen through would they ask for proof of this or would they take my word ?

maninthestreet

rachie1976 wrote: »

Hi

It is a DFS sofa - no deposit has been paid as the purchase is subject to the exchnage of contracts on the new property.

If I simply advise the sale has fallen through would they ask for proof of this or would they take my word ?

So the contract you have signed with DFS for this sofa explicitly states the purchase is conditional on you exchanging contracts on a property purchase???

rachie1976

The order form actually states - 'subject to confirmation of chanir size'. I think this is how they get round the rules to ensure that they get the sale and their commssion. It seems alot of places do this now as I was also told by Harveys that they could do this.

You then call when you complete on the property and they officially place the order.

Takoda

Just tell them it dropped through - they won't ask for proof. In fact write and tell them then you won't have to answer any questions about it.

rachie1976

I did call them yesterday to explain the sale had fallen through - they said the sales guy would call back. I have heard nothing back. I will just drop them a line to confirm my conversation with them.

Takoda

Good result - well done