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help needed re: dvd scam
Hi there I am wondering if anyone can offer me some advise I bought a dvd box set last week via a company called moviebytes, my parcel arrived today & it turns out it has been shipped from Thailand (I knew it was being despatched from overseas but not which country) I have opened my parcel & the dvd box set I ordered is…
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Chargeback questions.
Good Evening. I purchased an online computer training course from a firm on the 20th of May 2009 but after making payment I was informed that the course was not available for another two weeks and was offered a free course whilst I waited. After the two week period was up I contacted the firm and they did not respond to my…
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Chose car, paid deposit, might want to cancel
Hello On Thursday 2nd July I test drove a car. It is a used car from a well established firm (trade sale not private). The car is very rare, quite a classic, 15 years old, one of perhaps 100 of its spec built, and therefore more expensive than a standard spec of same model. The seller is a trader specialising in these…
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Travelodge stealing from my account!!!
Hi wondering if people can help me? I booked a room with Travlelodge on the 28th May online using my debit card and received a confirmation. I then subsequently cancelled the room within their flexible booking terms and they refunded my £81. Unfortunately when I got my statement through they have charged my account TWICE…
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M&S canceling my order/ delivery
HI, I placed an order for a few items of the Reece bedroom furniture range. I received an email confirming that my order has been despatched and it also says "please note, this email indicates our acceptance of your offer to purchase the above." I received a letter in the post today saying that they are unable to fulfill…
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Streetcar car club (message to people who have or are thinking of using)
Hello All. I am writing to see if anyone here has had any experience with damage to a car hired from Streetcar (or any other similar car club, like Zipcar). My story is as follows: I joined Streetcar a few months back. For people who do not know how it works, Streetcar have hundreds of cars parked in strategic places all…
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Caravan ownership hell need help asap desperate
Please Help I'll try and make this as short as possable I bought a fantastic holiday home last Seotember but it has turned into the worst thing every and the problems are still ongoing. I bought a Caravan on finance through a Heaven Site in Grange over sands ( never owned a caravan before) Paying monthly ect first few…
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Streamline web hosting. Unfair procedure?
I've been using a company called streamline.net to host a website that I have. Its costs approx £40 per year. When i took out the subscription i agreed (apparently) that this fee would be taken annually until i decided i wanted it to stop. Now i no longer have any real need for this account and had generally forgotten…
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Nursery Failed OFSTED should I get a refund?
Hi All Has anyone had an experience of this? Our child's nursery has just failed an Ofsted inspection (and failed on all counts - a dismal performance). Our child leaves at the end of August so not a problem in terms of future chldcare. My question is - do I have any right to at least a partial refund of fees on the basis…
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faulty shoes
My daughter bought a pair of shoes from a store, on wearing them once the coating on the shoes started to peel. She took them back to the store for a refund, and was told a credit nore was the best she could expect. I work in electrical retail, and my understanding of the law, is that if goods are faulty, a refund is…
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'Right' of return on faulty gig merchandise?
Hi guys, I hope I've posted this in the right forum. I'm looking for a bit of advice. Yesterday I went to see Nine Inch Nails at the M.E.N Arena. I bought a t-shirt from the merchandise stand and went on to thoroughly enjoy the gig. On returning home I tried on my t-shirt and noticed that it had a fault. Do I have any…
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Car Parking Ticket Complaint
Hope this is in the right section, if its isnt feel free to move it or redirect me to where it should be. A few weeks ago my girlfriend parked her car in Glasgow City Centre at 4.15pm, there is free parking after 6pm. She paid for her car to be parked till 6pm but on return to the vehicle she noticed that the machine had…
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Online company : order sent out incomplete & no answer to email/phone calls
Hi I ordered a few vitamins/supplements from an online company in England. They fulfilled all but one item in the order (the item is worth ~17.00 GBP). Now I find they don't listen to their answerphone messages or online webnotes!! Is my next course of action to write to them and threaten a Small Claims action? What is a…
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Warranty repair
I have had my phone in for repair with Carphone warehouse for 2 and half weeks. When I originally took it in I was told that it would take 24 hours. A week after being told that they finnally said it had been sent away for repair. How much longer should I wait until I could reasonably ask that a replacement phone is given…
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Rights under DSR when replacement requested isn't available but 7 days has expired?
I recently bought a number of items from an on-line retailer; I planned on returning 2 of the 3 items, but really wanted to keep the third (a belt). Unfortunately, the size wasn't quite right, so I emailed customer services and double checked the length of the larger size in case it still wasn't suitable. In that case I…
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New TV purchased on Ebay - Faulty and Looking for refund.
I purchased a "NEW" TV on eBay on the 14th May 2009 Over the last 2 weeks it developed a fault where the screen would stop showing a picture but the sound was still present. I have contacted the seller, asking for a refund as I feel a "NEW" TV should last longer than 6 or 7 weeks. I have read through the Sales of Goods Act…
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DFS - Are they correct?
we bought two sofas from DFS, both of which have wooden feet which have been stained black. Our carpets are cream and 100% wool. When the furniture is moved across the floor the stain from the feet leaves marks on the carpet. DFS have paid for a cleaner to attempt to spot clean the carpet after the first damage occurred.…
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broadband error
Has anyone had probs with Virgin Media,where we omitted to close a broadband account as we were transferring to Talk Talk-TT said they would close old one(VM) but didnt and we carried on paying Virginby Direct debit,without them providing service ,and was therefore paying twice,Trying to get money back from Virgin,but will…
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Microwave smoked out parents kitchen! Only 18 months old
Hi I wonder if anyone can help? My parents bought a microwave from Comets 18 months ago Mum was cooking a jacket potato in the microwave & while doing other things smelt burning, thinking it was the hob, turned round to see the inside of the microwave was bright red with smoke billowing out of it :eek:. They took it back…
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will i need a TV License tv with damaged tuner
Hi Can anyone tell me where i stand on this situation Its a recession im skint no work at present and have looked to make cuts in my live to help make ends meet,,food drink bath lol £5 petrol for car To fund this level of excistence ive had to make cuts 1 been theTV licence im truthful when i say i never watch it.…
