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broadband error
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jpb123xxx
Posts: 1 Newbie
Has anyone had probs with Virgin Media,where we omitted to close a broadband account as we were transferring to Talk Talk-TT said they would close old one(VM) but didnt and we carried on paying Virginby Direct debit,without them providing service ,and was therefore paying twice,Trying to get money back from Virgin,but will now approach Ombudsman,Any ideas or heard of problem
0
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Was Virgin Media via cable or BT line?
If via BT line then you would have needed a MAC code from Virgin to transfer your service, and by using this Virgin should know that you have cancelled and therefore refund any overpayments made.
If Virgin was via cable then you needed to cancel this, and you may be liable for any charges. In this case if Talk Talk said they would cancel Virgin for you then the fault lies with TT and Virgin are within their rights to charge.0
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