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Help with cancelling an account and charges
I set up an account for web hosting a while ago and have tried to cancel this account and have not used it in anyway since I created it. However they seem to make me jump through hoops to get it cancelled so I cancelled the direct debit. They have phoned me and said there is an outstanding balance and I told them I had…
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Data Protection Act Subject Access Request - Excessive Photocopy charges?
Hi, Not sure if this is the most appropriate board for it, so apologies in advance (kinda seems like a "consumer rights" issue to me). My partner recently requested a copy of her medical records from her GP, and was charged a delightful £50 for it. This is the max. the DPA allows (up to £10 for computer based records, £50…
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Hotel did not meet what it offered. Please help
I booked a stay in a London Mayfair hotel for my husbands 40th birthday. I booked a no-smoking suite with a whirlpool bath. After check in we decided to have a bath before going out for the evening. After a few minutes of the bath filling up we decided to try the whirlpool action which we could not get to work instead a…
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Kipor Generator
I bought a generator in Mar 08. Due to a change in circumstances didn't use it for 6mths. At which point I tried it and it started up after a few pulls. Went away in Motorhome to Spain hoping to use it after a couple of weeks using it about an hour a day. It decided to stop working. Contacted retailer by email as I was…
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Replacement Item also has same fault - Can I claim a refund
In November 2007, I purchased a Domotec Steam Iron from my local John Lewis Store. Almost seven months later it developed a fault whereas the off/on switch would not operate, thus making the iron unsafe to use. I went back to the store for a replacement/refund and was told that they were unable to, as the item was over six…
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No replacement should other model be offered?
Hi, I bought a projector back in March 09 and after about one months use it developed a fault which turned out to be dust inside the unit. I contacted the retailer I purchased it from and they gave me the manufacturers contact details to arrange repair. I contacted the manufacturer and they collected the unit the next day.…
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Standard Warrenty - UK -v- EU. Which is Correct?
Morning Readers, I've recently learned that UK consumers may have been and still are being fobbed off with 1- year warrenties on goods purchased, with some well-known High Street sellers advertising **we give you 2 years warrenty** and (possibly) upping the price for the same item from a purchaser not giving this **extra**…
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Some quick advice needed...
Hi to everyone and thanks in advance for those who reply. I just need some quick advice really as to whether I'd have a leg to stand on in the small claims court. Basically what happened was this... I bought a bike off a guy on eBay, the guy sold it from a commercial premises that he worked at (didn't own and wasn't a…
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section 75 claim-bank is fobbing me off
Hi i recently put a claim in for section 75 from llyods and they have sent this respnse. The claim was to dell who have not been prepared to fix my wifes laptop saying it was a software issue and not theirs they then stopped responding altogther and have no answered the bank. The letter I feel it is important to advise you…
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Pram purchase wont be till after due date! Help
My girlfriend is due on July 15th :j Her mother has kindly paid for a pram for us, she set it up on a weekly payment scheme and was due to pick it up the first week of June. Despite having paid in full the shop have said the delivery is now delayed and the new delivery wont be in till end of July. None of us are happy…
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Amazon claim my delivery was received by the 'red bin'
I'm sure there is another post similar to what I am going to say, although I can't find it. Please feel free to merge me to it if there's a better place. Basically, I ordered 4 books, 1 camera and a CD in 3 separate transactions from Amazon. Their courier of the 4 books delivered them 'to the red bin', it was there for a…
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P C World help?
MoneySaving Convert Hello everyone, not sure if i'm posting in the right place or if I'm going to make any sense but here goes......... Last Bank Holiday weekend I decided to buy myself a Netbook just for normal use, e mails research etc. I know nothing about them so I went to PC World and was shown all they had. I liked a…
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Data protection issue (The AA)?
or something, not sure, but something's not quite right here..? Myself and the missus have got separate AA memberships and to save a few quid decided to cancel hers and have a joint membership. She rang them yesterday to ask if her card could be cancelled and her name added to my account, creating the joint account. They…
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Paypal taken money & wont give it back!
We are a regular sellers via Ebay and therefore use PayPal for our transactions. We are also extremely careful when selling high price items and fully aware of scammers etc, but we never expected to be scammed by PayPal!!! Back on 29th April we sold a mobile phone for £270, as usual the 'Buyer' sent their payment via…
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XL failure, credit cards and ATOL.
So, months down the line from the XL failure, having claimed refunds for a holiday booking from my credit card company for the part of the deposit paid for by card, and from ATOL for the other part, paid for by cheque, ATOL have now written back saying that they will not pay, and that I should claim the full amount back…
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SOGA - faulty microwave from Argos
Hi all, seeking some advice as to what to do next... I bought a microwave ("Cookworks", Argos own brand) from Argos in Oct 2007. It developed a fault where the plate wouldn't spin around but then it started working again, then it was intermittently working, and now it's broken again. We don't use it a lot and considering…
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vango extension
I have recently bought a new tent the model is a vango tigris 800. At the same time we bought an extension. So far we have had 2 weekend away in the tent. Which I cant sing its praises enough and would recommend this model to others. The tent and extension are really easy to erect however the trying to fit the extension is…
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Patio Door - Refused repairs under gaurentee
Hi everyone. Purchased a sliding patio door from a Sole trader in 2004 paid £1000, which included a full 10 year gaurentee ( also insurance backed ) The door has now developed problems and doesnt close. Sole trader came out and had a look, and told me that the runners were broken. Tells me that it will cost him money to…
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Alton Towers injury-what should i do?
Hi. My family went to Alton Towers nearly a month ago. My 7 year old wanted to go in the sealife part as it was new. There are circular window bowls there: some concave so you can put your head in for a 3d look around and some convex (which come out). The two styles of bowl windows look identical as it creates a kind of…
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Are we entitled to a new replacement or refund
Purchased a JVC 32" LCD TV on 21.7.08 via internet. Experienced problems (continually switches itself off) in January 2009. Seller arranged for collection on 5.1.09 and repaired TV and it was returned to us 3 weeks later. However same fault has occurred & TV was collected on 12.5.09 for repair. We wrote to them on 30.5.09…
