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SOGA - faulty microwave from Argos
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BlueC
Posts: 734 Forumite


Hi all, seeking some advice as to what to do next...
I bought a microwave ("Cookworks", Argos own brand) from Argos in Oct 2007. It developed a fault where the plate wouldn't spin around but then it started working again, then it was intermittently working, and now it's broken again.
We don't use it a lot and considering it cost £70 (i.e. isn't the cheapy cheapest microwave available, although not the king of microwaves either!) I expect it to last longer than 20 months.
So, I returned it to Argos, but they refused to do anything about it, saying that since it is out of warranty (12 months) I must "prove" that this is a manufacturing fault. I read up on SOGA and it seems that this may be the case (?), but
a) how do I "prove" this? do I need to get a qualified person to look at it?
b) if it costs me to "prove" it, do I get refunded the cost of obtaining the "proof" should they find it was due to manufacturing/design fault?
c) is there anything else I can do? any other way to encourage them to fix/replace this microwave?
Thanks
Chris
I bought a microwave ("Cookworks", Argos own brand) from Argos in Oct 2007. It developed a fault where the plate wouldn't spin around but then it started working again, then it was intermittently working, and now it's broken again.
We don't use it a lot and considering it cost £70 (i.e. isn't the cheapy cheapest microwave available, although not the king of microwaves either!) I expect it to last longer than 20 months.
So, I returned it to Argos, but they refused to do anything about it, saying that since it is out of warranty (12 months) I must "prove" that this is a manufacturing fault. I read up on SOGA and it seems that this may be the case (?), but
a) how do I "prove" this? do I need to get a qualified person to look at it?
b) if it costs me to "prove" it, do I get refunded the cost of obtaining the "proof" should they find it was due to manufacturing/design fault?
c) is there anything else I can do? any other way to encourage them to fix/replace this microwave?
Thanks
Chris
0
Comments
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Hi all, seeking some advice as to what to do next...
I bought a microwave ("Cookworks", Argos own brand) from Argos in Oct 2007. It developed a fault where the plate wouldn't spin around but then it started working again, then it was intermittently working, and now it's broken again.
We don't use it a lot and considering it cost £70 (i.e. isn't the cheapy cheapest microwave available, although not the king of microwaves either!) I expect it to last longer than 20 months.
So, I returned it to Argos, but they refused to do anything about it, saying that since it is out of warranty (12 months) I must "prove" that this is a manufacturing fault. I read up on SOGA and it seems that this may be the case (?), but
a) how do I "prove" this? do I need to get a qualified person to look at it?
b) if it costs me to "prove" it, do I get refunded the cost of obtaining the "proof" should they find it was due to manufacturing/design fault?
c) is there anything else I can do? any other way to encourage them to fix/replace this microwave?
Thanks
Chris
yes you do have to prove the fault
and yes this is with an engineer of some sort
as for whether you should, i dont think so
you see.. you will not get refunded the cost of the report, they dont have to, and even if they do then give yiu a refund, this will only be partial as you have had 20months use
i would think you would get £20 maybe £30 back if that
so its really not worth it, sorry
regards joshBack by no demand whatsoever.0 -
Bah, thanks josh.
I think I'm gonna write to Argos anyway... a nice letter can't do any harm I guess.0 -
Bah, thanks josh.
I think I'm gonna write to Argos anyway... a nice letter can't do any harm I guess.
true
they may offer some vouchers
i mean its jsut one of those unfortunate things where the cost of using your rights costs you more than doing nothingBack by no demand whatsoever.0 -
yup... i guess if this was a £1000 tv then it would be worth getting an engineers report but as it is a £70 microwave its just not worth the bother.
I won't be buying an argos "cookworks" microwave again though!0 -
If its worth anything, 4743hudsonj's advice is spot on, exactly as I'd have written.
There is never any harm in writing a nice letter, bear in mind a human being is reading it and sometimes the nicer letter gets a better response - some complainants even resort to poetry or comedy. You may get a sympathetic response!0
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