Patio Door - Refused repairs under gaurentee

drive007

Hi everyone.
Purchased a sliding patio door from a Sole trader in 2004 paid £1000, which included a full 10 year gaurentee ( also insurance backed )
The door has now developed problems and doesnt close. Sole trader came out and had a look, and told me that the runners were broken.
Tells me that it will cost him money to repair, and says that he not doing the repair due to a clause in the gaurentee saying fair wear and tear.
We dont use the door much, but how do i prove this, and can i get this done under warranty.
I have put this into writing to him in the first instance, and have heard nothing since he came to look and refused the work.
Can I do anything about this ?

Thanks for any advice which can be given.

pinkshoes

What does the 10 year warranty say? Does it cover the entire door? I presume they fitted the runners too?

Given the runners are part of the main mechanism (otherwise it wouldn't be a sliding door!), they ought to be covered it the guarantee.

If you don't get a satisfactory result, write again, send it recorded delivery, and threaten them with the small claims court unless they honour their waranty.

Give them 14 days to reply.

basmic

I'd turn round and tell him I expect the doors to last more than 5 years!