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Wrong item dispatched on play.com - Send back before replacement?
I ordered a Logic 3 iPod speaker from play.com last week. I got a package through from them today, but surprise surprise, it wasn't what I ordered. It was in fact a Microsoft wireless desktop set which on looking round the internet is worth £30, £15 less than what I paid. My questions are: How often does this happen, and…
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London and Scottish HELP
London and scottish bank went into administration in 2008. I used to have home loans with them which i went into default with. This was about 4 yrs ago. i settled the defaults in 2006 so by rights they should show up as settled on my experian credit report. recently i checked my report and they still show outstanding. how…
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Coolzone aaarrrggghhhh
Well i put a post in here about my crapper coolzone fridge freezer. It has never worked since i got it last may well not properly anyhow. I have had three engineers out now. The first changed the thermostat and then the freezer didnt work correctly. The second said it was fine and the third says its a bad design. It reads…
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Refund problem..
I'm having a real problem reclaiming a credit for my broadband account from virgin. In it's simplest form, the story is: I was a virgin (ex telewest) broadband customer for years, so when I decided to move house in September last year I thought I could simply take the account with me. However as I was moving into a…
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Payments show up without confirmation...
Last Tuesday I attempted to purchase a PAYG mobile from Ebuyer mobile. On finishing the online order I got a screen saying order was processed and Id receive an email. No email arrived and I noticed that my order number was -1. I rang up and the girl on the end said they had no record of the order, so try again. I tried…
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Acer Laptop
My boyfriend bought me a laptop as a present last Saturday (02/05/09) to help me with my Uni work. Today, I was using it in my room to do some stuff, and then decided to go downstairs and use it at the kitchen table instead. Closed it over like usual and carried it downstairs, opened it up at the table and there are now…
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Distance Selling Regulations - Collected Item
Hi, Can anbody tell me if the DSR applies to a collected item? I bought a hoover on eBay recently which I collected from the seller. I figured it would cost me less in fuel to drive 28 miles there and back than pay the seller's high postage charges. When I got it home, it was faulty. The seller is saying because I…
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Re: Extended warranty cancellation
Hi - PLEASE can anyone urgently advise us, re: the following- We recently purchased a leather 3 piece sofa's & rocking chair suite, from a well-known national furniture store. Yesterday, we received a "Certificate of Insurance" regarding a 5 year extended warranty, which the sales assistant was adament that it was the most…
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advice please halfords bike 'knackered'
sorry - long post, looking for how to proceed with this. OH bought bike from halfords last ?Sept. This was to use to work once weekly when he had to get DS off school bus, he has used it only about a dozen times:mad: as the weather has been bad. Straight, smooth road from work along mainly paths (about 15 mins), has been…
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Laptop not working within warranty period-Advise please
Any advise please on this , with a nonresponsive Asus warranty centre after the laptop, an Eee pc stopped working , an year after buying it,Asus warranty states that it is for 18 months. Have been contacting the Asus customer centre since January i.e 3 months, no response whatsoever, keep being told that a courier would be…
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argos complaint any advice
Hi has anyone any advice got a clock radio from argos 11mths ago which has an intermitent problem where it goes off at midnight. Looked n forums and this is a common problem.. Went to argos today to ask for a swap or fix and they said they had none in stock and we'd have to wait for them to come in. When i looked in the…
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OK guys help re bobbly sheets Dreams are being "difficult"
Bought an expensive bed at Dreams- delivered 9 days ago- fine no problems, infact initially very happy with service. Kingsize bed, so bought new sheets from them at the same time- nice "luxury egyptian cotton". Put one sheet on bed, slept on it (as you do!) and by day 5 it was bobby and rough.:mad: OK I thought this must…
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Stuck with software
:mad:I purchased a base unit and the windows XP Software from eBuyer. It turned out the base unit was faulty, they are going to refund me but they will not take back the Windows XP Software, Even though I wasn't able to activate it. They are refusing to budge. Any advice would be really greatful. :eek: Thank you!;)
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Faulty SCS Sofa
We bought a corner sofa from SCS for about a £1,000 in January 07. Unfortunately, it's gone REALLY saggy in the middle both at the back where you lean against and underneath the cushions - to the point where we've had to put planks of wood under! Also, the seat cushions comprise of one long one two smaller ones. The one…
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How do I claim money back that was taken without my knowledge?
Hi all, last year I signed myself up with a service on the internet called mobilelocate it can be found at www(dot)mobilelocate(dot)co(dot)uk They offered a 30 day free trial and I signed up out of curiosity on how the service worked. I recieved my PIN code through the post to verify my account, and I think I recall that I…
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HiFi Speakers broke, out of warranty. Advice please
Wondered if anyone could give advice regarding a problem I have with a product which has developed a fault, outside of its warranty period, and what should do next? In Jan 2006 I bought a set of Home Cinema Speakers from a specialist HiFi shop. I have had them installed in my living room ever since without a problem until…
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Online web design course - refund outwith cancellation period
I have recently paid £1500 for an online web design course from Home Learning College, the course fee included Adobe Creative Suite 4 software. However, I cannot install the software on my laptop, looking on the web it seems to be a fairly common error but I haven't found a solution. Adobe have been as much help as a…
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Need Advice Found bad stuff in weetabix
Can anyone tell what can I do regarding something I found in weetabix. My wife broke in half a biscuit of weetabix and she saw some brown stuff on it do not know what it is. I wrote to weetabix they said send us the contaminated weetabix by recorded delievery and they will investigate and let me know what it is and will…
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bought game at gamestation but no game in box
Hi guys popped into town this afternoon before work and bought a game from gamestation called shadow hearts for the ps2, got home from work 11.30pm opened the security tag off the edge of the game and no disks in the box. game cost £12.99p im going to phone gamestation up tommorow but im worried they will think im scamming…
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Consumer right on > 12 months old TV
My 2 year old Panasonic Plasma TV has developed a "fault" where by we get a terrible buzzing noise from the back of the TV - this is more apperent when the TV is displaying white content. It gets very annoying after a while. I am pretty sure the TV only comes with a 12 months standard warranty, but do I have any right…
