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Wrong installation instructions
Hi there. I bought a SMEG built in microwave last year for my new kitchen which was being custom built. My kitchen fitter built a unit as per the installation instructions and twice called SMEGs technical dept. to check details. However when he came to put the microwave into the custom built unit, it didn't fit. Again he…
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GIZZOO radiator boosters
Just before Christmas I bought 4 radiator boosters from Gizzoo. They are plastic tubes that you lay across the top of your radiator and the little fans circulate the hot air into the room thus making the radiator more efficient. 4 of them cost £80 Only 1 turned up so I complained and they sent the rremaing 3 I tried one…
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Orange Care admin Fee £15.00
I have been paying Orange care insurance for my phone for about 9/10 years! For which I have been paying £5.00 a month. My phone, now just over 6 months old, is faulty and they are charging me a £15.00 admin fee!! Can they do this?
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How long should a notebook PC last?
A little over 12 months ago (22/11/2007 was the purchase date) my wife and I bought a notebook PC for our youngest daughter for college. About 6 or 7 months ago it started to have strange little niggles. Corrupted files, it ate a USB memory stick. We put this down to it running Windows Vista. Now, fast forward to just a…
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Endless Issue with Vodafone Mobile Broadband USB Dongle
I have been having issues with the service I receive from Vodafone and its mobile broadband. It is permanently slow, very slow, with download speeds averaging just 30-50 kbps, far below the claimed 8 Mbps in their advertisement. They have replaced the dongle three times and the sim card 1 time, so there is no other reason…
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Data Protection - Companies misusing information
Hi All, Not strictly consumer rights but I couldn;t fit this question in anywhere else. My GF works for a <ducks> equity release service as a call handler. When the company do mass mailings or ads in newspapers and stuff, she deals with the information written on (or not) the returns. Problem is, that often, many replies…
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Faulty Xbox but No receipt and paid for in Cash - help!?
Hi - I wonder if I can call on the brains of those in the know out there please? My brother purchased an X Box 360 from Blockbuster less than a year ago. The silly fella doesn't have the receipt and also paid for it with cash. He's been on to the microsoft website where it asks for the serial number and when he's input it…
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DSG price promise/price match
I recently encountered an issue with the price promise at Currys against a product at PC World. The item was identical in both, outlets, with the same SKU, available in stock to take away immediateley. The only difference was in the price. At PCW it was marked as a clearance/ sale item at a third of the price compared to…
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ikea delivered 3 times
we ordered some furniture from ikea, they delivered, some was faulty, they said they were going to re deliver and we were to exchange faulty part from new box and hand it back to driver. The driver arrived said he couldnt take the item back as he didnt have a collection ticket... off he went. we now have email from ikea to…
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charging for not paying by direct debit
Hello, I've been reading this site for some time now and had some very useful tips from it, but this is my first post. It has only just come to my notice that Virgin Media are actually charging me £5.00 a month for not paying by direct debit, but phoning up and paying over the phone with my debit card. Are they allowed to…
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1 year warranty/guarantee on a laptop???
Hi I purchased an expensive laptop (£999)16 months ago, and the keyboard has packed in. Can I return the laptop back to the supplier ,explaining that the laptop should last a lot longer than 16 months before it breaks down, is it something to do with statuary rights?? Please help . it will cost around £100 for a new…
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who is in the right?
I sold a mobile phone on ebay and after 3 weeks the buyer says the phone has developed a fault and requested a refund after looking into this, it seems the phone has developed a manufacturing fault. I have no proof of purchase as this was an upgrade and the phone is only 3months old. Is he within his rights to request a…
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Recurring faults - consumer rights?
Briefly: Sept 2007: purchased a side-by-side fridge-freezer with ice-dispenser from Currys. £650, paid by credit-card. May 2008: ice-crushing mechanism began to jam regularly (requiring the entire ice-drawer to be removed, emptied, freed and replaced) June 2008: Currys sent out an engineer who took one look, said it's…
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Sold me wrong product Currys - Wants it back
Hello All, I reserved online a digital SLR camera from Currys, paid and also bought a memory card for it, I have opened it and have been using it, I bought this Sunday morning, However today I get a phone call telling me that they have given me the wrong camera and I need to return it ASAP and they will give me another one…
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What to do when purchased goods that turned out to be counterfeit from China?
Hi everyone, I recently purchased 2 shirts from a website, however when they arrived they were clearly counterfeit when I compared them to what the advertised image showed on the website. I used a Maestro debit card and the payment was through Paypal, however Paypal say they cant do anything as they only cover no-delivery…
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Direct Debit
can i have advise please. i have been led to belive that i had been paying a diret debit from my acount for 1 year it was towards a hire of a hall which is run through the council,and every month they sent a statment and a sheet stating that it would be taken from my bank,to cut a long storie short they rang today to say…
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virgin mobile have emptied my bank account and it kept saying transaction failed!
first of hello and thanx for taking the time to read this. i need help as for where to go and what to say to virgin- heres what happened on saturday 28th feb i attempted to top up my mobile using 789 with a pre registered debit card as usual for £10- on completing the information required it advised me that it hadnt gone…
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Waterstones & Faulty Ebook Reader
Hi all I bought a Sony E-Reader from Waterstones just before Xmas. It has now developed a fault with the screen. Took it back to Waterstones and they are saying that I need to return it to Sony as they only cover it for faults for the 1st seven days after purchase. Is this correct? Thanks
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Mis sold insurance? Advice please!
Hello At the weekend I had my Sony Ericsson C905 stolen at a music event. Immediately after I had both the IMEI and Sim card blocked and reported it to the police as stolen. When I bought the contract a couple of month back I opted out of the T-Mobile insurance as I was already paying phone insurance on my RBS Royalties…
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Goals 5 a side cancellation fee
I regularly book a pitch with goals every Sunday, last week I had to cancel my booking. They then informed me that I have to pay a cancellation fee, of £55, as I did not give them 48 hours notice. But wouldn't they have to inform me of this cancellation fee when I booked, or at least when I registered to be a member 2…
