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Galsses Isse
Sorry - GLASSES ISSUE! My mum went to Specsavers 9 months ago for new glasses. At the time she had considerable difficulty getting used to the new pair (they even gave her 2 eye tests to check her prescription was right). She had previously had varifocals and not got on with them at all so has moved to single vision pairs…
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Diamond fallen out of engagement ring - my rights please?
Is this a bad omen or just shoddy workmanship?.... Bought a lovely diamond engaement ring (certified stone) form 365 Diamonds in October. Good service etc , very happy with the ring etc. THEN...a couple of days ago the stone fell out of the setting, found it fortunately. On Diamonds 365 website they have a 36 months refund…
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83 yo gran has bought a £1295 Kirby vac!
Hi all. I found out on Friday that my 83 year old grandmother has bough/ been sold a Kirby vacuum cleaner for £1295. I found a receipt dated the 10th of January 2009. from KCS services, in Fazarkaley, an Official Kirby distributor. I didn't realise until the weekend that Kirby's were only sold door to door. My gran has…
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Sky and M&S Vouchers
I signed up to Sky in november and was told within 28 working days I would recieve £50 M&S Vouchers for signing up. I still have not recieved them, and have rang sky multiple times to get told something different every single time, and keep getting told that someone will call me back, I still get nothing. What should I do…
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Private sale but gone missing in post - rights
Hi hoping for some advice on this. I bought an item from a private person through a forum that i go on. It was not an ebay transaction and I am happy that the seller is a private person. The cost of the items were about £800 and i paid for this via bank transfer. Prior to this I had spoken with the seller and was confident…
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Is replacement covered for 12 months? Sky Box!!
Moved to Sky Plus (not HD) last July. Had boxed replaced in October and they are coming out this week for faulty box which I imagine will be replaced. When they service or replace a box should it be covered for 12 months? , or are they still only responsible for 12 months since 1st purchase. I need to know as if not…
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DSG - Currys/PCWorld
Hi guys, Just wanted to vent my frustration here and get an understanding of my rights. I purchased a Compaq notebook from Currys back in October 2008 after 4 months of using it it has devloped some major faults, which I do not wish to get into through fear of boring you all. Anyway I retuned to Currys with my reciept in…
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A O L refund or lack of it
I cancelled my AOL account last year and after a few months I noticed they where still taking the DDs from my account when I rang them they apologised and said that there had been a mistake and my account was now closed and that the DDs where taken in error and that I would receive a full refund in 40 days, after 55 days I…
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Compensation for recorded Delivery
Hi I hope someone can give me sone advice here. I've recently sold quite a few things on Amazon Marketplace and Ebay, mostly things worth around £20 dvds, video games and so on. I've used Recorded Delivery either 1st or 2nd for this. On checking up on their track and trace system some of the items took really long to…
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Faulty Radiator from Homebase. Return to store? Pay for refitting?
Hi there, A very large vertical radiator that we bought from Homebase last July has developed a really nasty rust patch where you bleed it. We only spotted it lately. It's on a clean system and we have anti-corrosive additives in it so I think it is a problem with the rad itself. I have the original till receipt. Homebase…
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Online non-purchase
Any advice before I phone the company please? Last week I tried to order an ID tag online from a company I've used in the past with no problems. Each time I entered my card details and pressed the continue button it brought up a message that it couldn't process the payment. I tried again the following day with no luck and…
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Libel, defamation or slander
To date, we have had returned two thirds of the total fee paid. Which took four months to conclude! We have no desire, time or emotional strength to chase the other £300*, but I wish to express my experience with the paying public. In doing so, to protect myself from libel defamation or slander. How do I do this, to keep…
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Item not delivered who should I claim against post office or retailer?
:confused: I recently ordered contact lenses from an online retailer, which were dispatched in three consignments. Two arrived as they could be easily posted through the door, but I never recieved the third simply a red 'sorry you were out card' with an explanation that it was too large to go through the letter box (third…
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Wireless Optical Mouse that lasts only for 3-4 days
I bought a wireless optical mouse from eBay all went well and I thought I got a good bargain. But since using the mouse, I have quickly learnt that the battery life only last about 3-4 days. So I bought a few packs of Duracell and Energizer batteries, and thought that would solve the problem. But so far I have used about…
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Refund or credit note?
Please can someone advise me? I bought a pair of trainers, which I now want to return. They are still in box etc,not worn(only bought them two days ago) I have the receipt. The shop says it has a policy of exchange or a credit note. I want my £40 refunded. where do I stand please?
