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Sky and M&S Vouchers

I signed up to Sky in november and was told within 28 working days I would recieve £50 M&S Vouchers for signing up.
I still have not recieved them, and have rang sky multiple times to get told something different every single time, and keep getting told that someone will call me back, I still get nothing.
What should I do and do I have any rights in this situation?

Hailee x
2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,
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Comments

  • Sassca
    Sassca Posts: 106 Forumite
    I suppose they could have been lost in the post? Your best bet is always to write in and send your letter by recorded delivery. Or you could email their complaints department, I've spoken to them before and they are very quick.
    Won in April 09 - A Wii :D
  • Hailz86
    Hailz86 Posts: 340 Forumite
    I have spoken to sky and they have said they have not been sent yet, so I cant blame royal mail lol.
    I will try and email their complaints department :D thanx for the help x
    2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,
  • I had this problem last year, I did the same as you then I wrote and sent a recorded letter stating they had 14 days to in which to send me the vouchers and then I will take matters further.

    This is the advice I had from consumers direct who would look into it following the 14 days

    I had them within 5 days of sending the letter
  • Hailz86
    Hailz86 Posts: 340 Forumite
    I will do this tomorrow morning, thanx crocy, I had no luck with the email as they only set you a short word limit!!

    xx
    2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,
  • OlliesDad
    OlliesDad Posts: 1,825 Forumite
    I received mine on Friday by recorded delivery!
  • Butlers1982
    Butlers1982 Posts: 3,286 Forumite
    they only send them after the referal has made their first payment. I did however have problems getting mine: an email to mr murdoch speeded it up though!
  • Hailz86
    Hailz86 Posts: 340 Forumite
    Its not for referal its for signing up to sky.
    I have paid about 4 bills now.
    Sent letter to sky today, hopefully will hear back soon

    xx
    2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,
  • Hailz86
    Hailz86 Posts: 340 Forumite
    ollies dad how long u been waiting? x
    2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,
  • OlliesDad
    OlliesDad Posts: 1,825 Forumite
    Hailz86 wrote: »
    ollies dad how long u been waiting? x

    About 3 weeks, i only got sky on the 15th of Feb!
  • Thailand
    Thailand Posts: 569 Forumite
    Part of the Furniture 500 Posts Photogenic Combo Breaker
    If you don't have any luck contact the ASA.

    http://www.asa.org.uk/asa/how_to_complain/complaints_form/

    Only takes 5 mins.

    I did, and after a quick email back (I forgot to add my account number) I was contacted by Sky grovelling and had my vouchers sent recorded delivery within 2 days!

    Mine was a case of referal, and I didn't use a correct code - but the staff at Sky blatantly fibbed and said if I signed up I would get them, only to be told later that I would not.

    I didn't like that very much!

    I read of people who used this route successfully, so I tried....and bang, do they have teeth.

    Maybe you'll get them via the normal procedure, but the ASA are great if you have any further troubles.
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