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Broadband & internet access

Archives for July 2020

Virgin Media are really struggling in lockdown, but if you are patient you can get a good deal...
What a palaver! In a nutshell... We were on the £125 "oopmh package" (we have a big shared house) it then stopped after 18 months and shot up to £165!! So I called them many times (9 times in all!!) and they offered nothing better than £136. So as you probably know you MUST tell them to disconnect your service (it takes 30…
Virgin won't close my account after the end of my fixed contract - HELP
VirginMedia is refusing to close my account despite my fixed contract ending in 2019 and multiple requests since June 2020. I made a request to them by emails, mobile chat, website chat, phone calls and even sent a letter to their complaints department without success. I have signed up with another provider because I had…
UC BT £5 month
I just heard about this £5 month contract for the most vulnerable how do I apply? I’m on UC but currently with sky, how do I swap over?
Mobile Broadband Modem
Can someone please explain this?All day my Mobile Broadband Modem sits on a desk in a room at my house the speed is not good but at least it is at 4G all day.Then in early evening I move it to a window sill to get faster speeds in the evening (which it gets super speeds from midnight) but at first in early evening it goes…
Broadband New Built
We've had a package with Sky that included our TV and Broadband. Now we're moving home, to a new built. And I've discovered my Wifi is now over 50 a month with 30 on Broadband and another 20 on a landline with BT. With Sky at 70, and Wifi possibly at 120.. our sky bill has doubled. Any tips?
After a contract ends
Need some advice, my daughter has her broadband service with talk talk, she has now finished her 18 month contract & was going to change providers, talk talk told her that she will have to pay a cancellation fee, I thought once you finished a contract you didn't have to pay a cancellation fee?
Plusnet sending router late and not answering phones
Hi, I just thought I'd report my recent experience for others' benefit - I signed up for Plusnet standard broadband 13 days ago and my go live date is tomorrow. They just sent me an email to say my router has been "ordered". This would seem to be about to put me in the position of having a new broadband provider without…
Problems with Sky
I am a nurse working from home, at the beginning of the lockdown Sky increased my monthly payment from £26.00 to £33.00. This is for broadband and calls although I do not have a home phone. I have tried to contact Sky as I think the increase is disgusting and that I am being held to ransom as I need to work and cannot be…
Help!! TalkTalk broke my broadband and won’t fix it.
Being an avid moneysavingexpert.com follower, I started to look around for the best deal when my broadband service was coming to an end earlier on this year. I had a fast internet service (34 Mbps) with BT but they were not competitive for existing customers. You know the story... With lockdown easing, and having changed…
Vodafone and CCS Collect
Hi, I have received a couple of letters from CCS Collect saying that my Dad owes Vodafone £67.85. He died last year and hadn't lived in the UK for many years before he died. This seems to be another example of those random, tiring letters sent to annoy people and waste their time. Is there anything that Vodafone can do to…
Changing Broadband but want to keep my 'phone number
Good morning. I am hoping one of you wise folks can help me. I am doing my annual switch to the cheapest Broadband provider. I've looked at NOW and John Lewis but they both say they 'may' need to change my phone number. I have a BT number from years ago and am loathe to change it as I have elderly parents and friends who…
BT Broadband opinions
Free upgrade to Full Fiber, average over 100mb up to 136mb. We have been receiving really bad speeds on the internet where it wouldn't even update Xbox games faster than a couple of mb. New router coming. Package £59.99 Sports - TV Broadband Landline Would you say it's a good deal?
More broadband firms agree to cut prices for vulnerable and out-of-contract customers - MSE News
EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year... Read the full story: 'More broadband firms agree to cut prices for…
Is 10Mb broadband Good enough?
My current broadband deal is about to expire and inevitably they want to put up the cost. Having a look around I can get some pretty good deals with a download speed of 10Mb. My current package claims 36Mb and I have never had any issues with it.I have 2/3 computers in the house (rarely in use at the same time) various…
Ordered talk talk fibre, given the green light but now it is not available
Hi all, I'm in the process of moving to a new flat, I ordered talk talk fibre broadband (63-75mb) and was given the green light, i.e property can handle it, good estimated speeds etc. 4 days before the day they are meant to activate it, they advised I cant have fibre broadband and my order is being rejected due to " no…
Broadband
My son wants better broadband cos he’s lagging in his game.Virgin 100 went up to £41 a month but Virgin says as I’m a loyal customer can have it for £28. I know they like to put it up a few times though. My son says he wants Talk Talk or BT. I can’t get the full fibre. I always thought Virgin was the best for gaming.…
Virgin broadband...keeps cutting off
Ive had virgin for a while now and noticed that the internet keeps cutting off. It seems to happen when my son is on his ps4. Driving me crazy
Temporary Broadband Solution?
Hi all, I may have to move and with Covid-19 I can only work from home. However, the new place does not have a BT line so I have potentially got a period with no internet. Is there any temporary internet provider I could use whilst BT connect me (BB with BT too)? I just co don’t afford any time without broadband. I should…
Talktalk "Faster Fibre" speed anomalies
Hi I recently upgraded my TalkTalk broadband contract to "Faster Fibre" for faster speeds and slightly lower cost. It was/is advertised as an 'average 38mbps' download speed however my confirmation email said I should expect download speeds between a minimum of 9.2 and maximum of 23.2 Mbps. It's been pretty stable around…
How to Extend Google Nest Wifi range to 50m
I have the Google Nest Wifi System and I want to extend the Wifi Range to my seaboard which is around 40 meters from my house. I have a second access point in the seaboard but the connection does not reach it. Any tips on how to extend the connection?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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