Ordered talk talk fibre, given the green light but now it is not available

Hi all,
I'm in the process of moving to a new flat, I ordered talk talk fibre broadband (63-75mb) and was given the green light, i.e property can handle it, good estimated speeds etc.
4 days before the day they are meant to activate it, they advised I cant have fibre broadband and my order is being rejected due to " no DSLAM ports" . They said they would give me normal broadband but cant confirm the speeds (not even an estimate) or tell me how much it will cost.
I feel pretty hard done by for this especially since they have already left a credit check foot print. I have had to do so many credit checks due to moving recently, i dont think it is right that they can do this. Is there anyway to get out of this contract, can they retract the credit check? I want to go with another supplier, but they will have to do another check.
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Replies

  • zx81zx81 Forumite
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    A credit check for a utility isn't anything to worry about.

    Try another supplier.
  • iniltousiniltous Forumite
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    If they are saying no capacity at the cabinet, then presumably it is ‘waiting list’ , and other providers will have the same issue, unless VM is available

    https://www.dslchecker.bt.com/
    As you won’t have a phone number use the address to check availability 
  • jayutdjayutd Forumite
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    zx81 said:
    A credit check for a utility isn't anything to worry about.

    Try another supplier.
    So it doesn't leave a foot print? I have checked my credit report and it has gone down slightly since then. The other checks hasn't come through yet.
  • zx81zx81 Forumite
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    It leaves a footprint, but it's not a concern for lenders.

    If you mean your score has gone down, that doesn't matter.  It's just a gimmick that only you see, and is purely for entertainment purposes.  It's not used in credit decisioning.
  • ColinD1ColinD1 Forumite
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    iniltous said:
    If they are saying no capacity at the cabinet, then presumably it is ‘waiting list’ , and other providers will have the same issue, unless VM is available

    https://www.dslchecker.bt.com/
    As you won’t have a phone number use the address to check availability 
    Moving from TalkTalk to post office cancelled when I said that continuing with ADSL not acceptable. Vodafone contacted and worked. Post Office engineer said I had made the wrong order. Trying to make sense of what Telcos tell you is a recipe for madness.
  • frederick1950frederick1950 Forumite
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    Soft searches dont affect your credit and are usually only seen by yourself not by  prospective lenders etc.
    Just out of interest......Where did you decide to instal the green light? 😂
  • jayutdjayutd Forumite
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    Hi guys, I followed advice and went with another provided: Sky, but it seems to be the same issue. 
    I was told broadband would be activated on the 5th, it was delayed and then I was told I would have definite activation date on the 17th, today I was told it has changed and I will find out on the 31st. They don't seem to have any idea when it will be implemented and the issue seems to be with open reach. Even if they give me an activation date on the 31st, it still could be months away.
    Is there anything else i can do? I find it hard to believe at this day an age i can not get broadband, its not like I live in a rural area or anything. Virgin media is not available where I live though...
    I'm meant to be working from home, but I've been staying round friends house for the time being until this is sorted.
  • jayutdjayutd Forumite
    10 Posts
    First Post
    iniltous said:
    If they are saying no capacity at the cabinet, then presumably it is ‘waiting list’ , and other providers will have the same issue, unless VM is available

    https://www.dslchecker.bt.com/
    As you won’t have a phone number use the address to check availability 
    Thanks, I gave this a try and there doesn't appear to be any issues,majority of services are available:

    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate (Mbps)Downstream Handback
    Threshold(Mbps)
    WBC FTTC Availability DateWBC SOGEA Availability Date
    HighLowHighLow
    VDSL Range A (Clean) 8077201971.7AvailableAvailable
    VDSL Range B (Impacted) 8074.1201967AvailableAvailable
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate (Mbps)Downstream Range (Mbps)Availability DateFTTP Install Process
    FTTP on Demand33030--Available--
    ADSL ProductsDownstream Line Rate (Mbps)Upstream Line Rate (Mbps)Downstream Range(Mbps)Availability Date
    WBC ADSL 2+Up to 17--10 to 19.5Available
    WBC ADSL2+ Annex MUp to 17Up to 1.510 to 19.5Available
    ADSL MaxUp to 7.5--6.5 to 8Available
    WBC Fixed Rate2----Available
    Fixed Rate2----Available
  • edited 17 August 2020 at 4:19PM
    brewerdavebrewerdave Forumite
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    edited 17 August 2020 at 4:19PM
    Hmm.....using that checker shows availability for FTTC for me - but I've been on a waiting list for several months !!
    EDIT -Tried it again and its now showing "waiting list" -very strange!!
  • jayutdjayutd Forumite
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    Hmm.....using that checker shows availability for FTTC for me - but I've been on a waiting list for several months !!
    EDIT -Tried it again and its now showing "waiting list" -very strange!!
    How many months have you been waiting and who is your ISP?
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