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Virgin Media are really struggling in lockdown, but if you are patient you can get a good deal...
knicksfan
Posts: 2 Newbie
What a palaver!
In a nutshell...
We were on the £125 "oopmh package" (we have a big shared house) it then stopped after 18 months and shot up to £165!!
So I called them many times (9 times in all!!) and they offered nothing better than £136.
So as you probably know you MUST tell them to disconnect your service (it takes 30 days) then within 3 days, I got a call from the "outbound calls only retentions dept" and they offered me a deal for £92 - which saved us £44 a month and with no loss of service!!
So if in doubt get disconnected - then they'll talk to you!
The problem is that they won't call you back from the special "outbound calls only retentions dept" - so when you get that call - make the deal there and then and make them put it on your account there and then (mine didn't initially).
So, after 11 calls and a morning on the text service and a complaint on social media I have the deal made - I now know so much about VM that I could get a job there lol.
All I need now is the confirmation email - here's hoping for a result!!
Happy hunting!!
In a nutshell...
We were on the £125 "oopmh package" (we have a big shared house) it then stopped after 18 months and shot up to £165!!
So I called them many times (9 times in all!!) and they offered nothing better than £136.
So as you probably know you MUST tell them to disconnect your service (it takes 30 days) then within 3 days, I got a call from the "outbound calls only retentions dept" and they offered me a deal for £92 - which saved us £44 a month and with no loss of service!!
So if in doubt get disconnected - then they'll talk to you!
The problem is that they won't call you back from the special "outbound calls only retentions dept" - so when you get that call - make the deal there and then and make them put it on your account there and then (mine didn't initially).
So, after 11 calls and a morning on the text service and a complaint on social media I have the deal made - I now know so much about VM that I could get a job there lol.
All I need now is the confirmation email - here's hoping for a result!!
Happy hunting!!
2
Comments
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Update - they promised me £92 a month as i said but the contract has just come in and it is £117 a month. Doh. They really are. clueless, I'll call back.0
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I just called to cancel as contract coming to end. My M100 BB was £26.20. Offered £18.20 on new 18 month contract.0
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Good to know. Do you have a phone line with this?Gary1963 said:I just called to cancel as contract coming to end. My M100 BB was £26.20. Offered £18.20 on new 18 month contract.No man is worth crawling on this earth.
So much to read, so little time.0 -
Can this thread be merged into the VM retentions thread on the phone / TV board? Mods?No man is worth crawling on this earth.
So much to read, so little time.0 -
No just broadband.Rosa_Damascena said:Good to know. Do you have a phone line with this?1
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