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Broadband & internet access

Archives for January 2020

Do I need both...?
I have phone and Broadband with BT - I'm looking for a cheaper deal (naturally). I don't understand if I need to keep the BT line (and charges) IN ADDITION to those cheap BB rates advertised on TV?
When should a switch broadband provider
Hi, this being the first time I have a broadband/tv package on my name, I am not sure when exactly to set the provider switching process in motion. I am currently on a 18 month contract with BT that includes Fiber, BT sport and free AMC(never yet watched 😁). That costs 39.99 per month and is due to end on the 25th of…
30 Days notice versus new supplier
I've never managed to get my head round this. My broadband contract with BT runs out on 3rd March and I have to give 30 days notice. So I'm assuming that I have to cancel about now otherwise do I get charged for another month (at the non-discounted price) or pro rata? Also, I want to replace BT with a new supplier. They've…
Very volatile broadband speeds with two different providers
Hello all, I tried searching the forum to see if someone has had a similar experience but I can't find anything relevant. We purchased our flat a year and half ago and moved in with our existing TalkTalk contract. We had issues with speed from the start - one second all was well and running fast (~9 Mbps) and then suddenly…
Bt !!
30th December 2019 - Ordered new Broadband from Bt, been with BT previously but not for the past 5 or so years 10th January 2020 - Old company confirm 30 days notice and that they have released my telephone number back to BT. 14th January 2020 - waited for BT Engineer who never arrived - online said my BT installation was…
Where is my number?
Can anyone help with this please? I have a flat where I had TalkTalk supplying a landline + broadband package. I have a tenant who moved in who wanted to install Sky broadband. I assumed that they would install this on the existing line, and contacted TalkTalk to ask them to change to a landline only contract. They said…
Virgin Media - How to get the best deal?
Hi I'm currently with VM and now out of contract. I'm paying about £56 for 2OOmbps and Phone. I contacted VM and asked the best deal and they said take the TV service and you get it for £48/month. Given I've seen deals for fibre at around £27/month (be it only 55-67Mbps), I'm wondering what I need to do to get a better…
Moving to a brand new house not yet on the grid
Moving to a brand new house not yet on the grid Apparently only cable goes to it Does that mean I can't have non cable tariffs? Do I have to put it on the grid with BT before I put providers can even see it or will they know by the address Any website I can put my address in to find providers My existing provider says they…
Virgin Media Problems
Hello, I'm not sure this is the right forum but I'm having major issues with Virgin Media broadband. Basically, I moved house beginning of October to a new build and the builders advised they had a deal with virgin media and the first 3 months would be free. They also told me that they would be quickest to be set up. After…
Short term broadband fix - no contract
My flat is on the market so I don't want to renew my phone/broadband with BT for another two year deal. Is there a way of getting a short term (preferably no contract) alternative with a reliable provider? My current BT deal runs out this week. Currently paying £23.99 per month for phone line & broadband. In order to…
Getting connected, time scale?
Hi Hive Mind Our farm complex has just had fibre lines installed, connected to a central pole. I've registered for FTTP, with Open Reach. I was wondering how long a wait I can expect before they connect my house to the pole? What has been your experience if you have been in a similar situation? (Please move if not in right…
Broadband only
Hi if I have broadband-only, Sky has an offer at the moment for 59gb £25 a month! Will I be able to watch television programmes etc, I have Netflix and an Amazon firestick. At the moment I have a Virgin package £36.50 a month so if I go with Sky it will be a nice save any suggestions and ideas would be much appreciated.…
Getting Incoming BT Phone Cable to my house Re-routed
Hi, Does anyone have any idea how much BT will charge to re-route the incoming BT Phone Cable to my house? Basically, the outside phone cable runs from a pole on the corner of my land over my flat roofed detached garage and then into my loft of my house. I am getting my garage flat roof replaced with a new pitched tiled…
talktalk powerline adapter
hi we currently have a couple of talk talk powerline adapters (DHP P326AV) downstairs i want to extend the wifi upstairs what do i need to boost the wifi upstairs ?????
Sky+ Talk Talk
I would like some advice from you. Would Sky and Talk Talk know if i moved house and kept my monthly bill for a extra month? As i dont want to pay the £350 termination fee. As we still want to carry on with them. We rent and have to move out 29th Feb but have not found a house yet and was going to move into my parents for…
Shell BB, not in my area
Virgin Media monthly bill reduced by £17
For info ... my package is an old one - 70Mb broadband, freeview tv and call anytime - was costing £56.51pm. Called VM, said I was reviewing household bills, and was unhappy with my price - found a similar Sky package for £37pm. Indian lady (Monica) offered me 100Mb broadband for £59.51pm. I declined, asked what I need to…
BT no longer supporting Yahoo
Im with bt and need to change my Yahoo account on my iPad and iPhone since they no longer receive or send e-mails, although strangely my Mac seems to although it stopped my e-mails for a couple of days.The Mac is still showing Yahoo but when checking the settings, incoming and outgoing servers are btinternet ones. I can…
Switching from TalkTalk to Virgin Media
I hope someone can help me, I’ve gotten so confused speaking to TalkTalk & Virgin Media. My current phone line & broadband provider is TalkTalk. My contract with them ends on 27/01/2020. I’ve signed up to switch to Virgin Media to start on 27/01/2020. Virgin media tell me to cancel with TalkTalk TalkTalk say my services…
E-mail from NOWTV.COM: 'We're making your monthly broadband package cheaper'
My polite reaction: :rotfl: I'm paying £25 per month for fibre BB and calls. They want to 'reduce' this to £32 per month. :rotfl: I make that an increase of 28%. Apparently the proposed 'reduction' is against a rate that I have never paid. So I'll be back to looking for alternative offers when this contract is due to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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