Where is my number?

steve7487

Can anyone help with this please?

I have a flat where I had TalkTalk supplying a landline + broadband package. I have a tenant who moved in who wanted to install Sky broadband. I assumed that they would install this on the existing line, and contacted TalkTalk to ask them to change to a landline only contract. They said they couldn't do this so would need Sky to contact them and take the line over and until then I would need to continue to pay them.

Fair enough.

I have now found out that Sky have installed their landline + broadband package on a new number but on the same physical line in the flat, while I am still paying TalkTalk.

I appreciate that I could just tell TalkTalk to cancel now, but I do not want to lose this number, and I am guessing this will happen if I just cancel. If I ring the number I can hear it ringing, so it is still apparently 'live'.

Firstly, how can this happen, how can Sky just 'take over' the physical line with a new number?

More importantly, how do I retain this number with apparently no phone (or premises) at the end of it? Any suggestions?

unforeseen

Why are you still paying when you have a tenant in your flat.

The tenant has obviously got the line changed to sky to get their broadband contract and you have list the old number if it has been changed.

Why you are still paying is only something that TalkTalk can answer. Probably a lack of 30 days notice.

onomatopoeia99

unforeseen wrote: »

Why you are still paying is only something that TalkTalk can answer. Probably a lack of 30 days notice.

Phone / broadband switches on the Openreach infrastructure are gaining provider led, so there is no requirement to give notice to the provider you are leaving, the one you are joining does that for you.

The question of why the OP was paying TalkTalk remains. Sky haven't installed a new circuit have they, so the flat now has two lines?

Roland_Sausage

onomatopoeia99 wrote: »

Phone / broadband switches on the Openreach infrastructure are gaining provider led, so there is no requirement to give notice to the provider you are leaving, the one you are joining does that for you.

The question of why the OP was paying TalkTalk remains. Sky haven't installed a new circuit have they, so the flat now has two lines?

What's probably happened is that Sky have ordered a new circuit, rather than trying to take over the TT line.

In theory an Openreach engineer was then meant to install a second line, but for ease has simply switched the numbers on the existing line at the exchange or cabinet on the assumption that the TalkTalk service would be getting cancelled soon.

However TalkTalk probably don't know anything about a cancellation, and the TalkTalk service will still be live on their equipment but will be sitting disconnected somewhere.