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BT not allowing me to leave PB contract without penalty after price hike!!
I have phone and broadband contract until June this year with BT. They told me they had send me an email about the price hike on 1st of december which I didn't receive(and I don't remember consenting to BT to communicate with me on email in the first place other than e-billing). So I asked them whether I could leave like…
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Internet Access for less than 12 Months?
Hi, I've moved into an apartment late last year and after some experimenting with using the mobile as a hotspot I've finally realised that I need to get a dedicated internet connection. The issue is that as this is a rental property there is a good chance I'll not be in it for an additional 12 months - although it is not…
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Spam
There’s a HUGE amount of Spam across all the boards today, including on this board. If you see one - it will be very obvious- please press the :spam: button. :D
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Plusnet cashback
Plusnet currently have some deals on, expiring tomorrow. For example, £29.99/month for their fastest unlimited fibre package. Topcashback states that you can get £95 cashback if you go through them. Taking into account the £10 Plusnet sign-up fee, that amount of cashback still produces a very attractive monthly cost when…
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Need help switching to new provider, currently with BT
I am looking to switch phone and bb provider from BB. I get the normal speed of around 10-12 mb, landline calls and the sports package and it regularly comes in at around £60-70 per month, which is too much. For an idea of my usage, I live alone and only have one laptop. I don't notice a slow speed as I don't download…
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moving the wifi router to centre of the house
Hi Our master socket is on outerwall of a corner room which is right opposite the rooms and areas where we stay most of the time.This leads to poor wifi signal and dropped connections.Our Master socket as side by side ports We would like to move the wif router to a central room and hopefully get better connection/signal.…
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Broadband renewal
My 12 month contract with Virgin Media has just ended. Upon reviewing my contract, I have noticed that the contract has my cost as £17pm but I have been paying £18. Could I use this as a bargaining chip for a better deal? Are they technically in breach of contract?
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BT line rental saver
The above is due for renewal soon and my bt bb deals does not end until later on. I do not want to renew as I want to be able to switch provider before if bt does not offer me a good deal. At the moment I am getting £23 discount off. Interested to know what others do when their line rental saver ends Thanks
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What happens to my email accts if i switch provider?
Hi everyone, So after years of sticking with TalkTalk i've finaly decided that it's time to leave them for a new provider. My only real question is what happens to the email accounts i have with them (me, the better half, and one of my children) I have looked on their site, out in the interweb, and on a few forums and not…
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Are Plusnet installation and delivery charges refundable...
... if you cancel in the 14 day cooling off period ? Or even better can they be added to first bill ? I found one ooooold post on their forums suggesting it was but their t&c's suggest not. Cheers !
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Virgin Media Internet and Blue Yonder email -> Switching to EE Questions
I'm sorry if this has been asked before, but while I'm not a complete luddite I don't know quite what the issues are with these questions. I've also done a quick Forum search and no-one seems to have asked these questions recently. We've been with Virgin Media for about 15 years and until recently have been fairly…
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BT Price Increase - what is sufficient notification?
We are currently having a nightmare with BT. When I took out the contract with them in Dec 2016, I have specifically asked them to update our email address and send us any price increase notification to this email address. During the April price increase, BT claimed to have sent us notification via the My BT log in section…
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Switching contract at or before end?
I want to change our BT Broadband to a different provider (possibly Plusnet but will look whatever’s cheapest closest to the time). Our current 12 month reduced price contract with BT runs out on the 7th March. Should I initate the change on this day or can I arrange the new broadband beforehand to start on this day? I…
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Comparison site offers
Moneysupermarket.com had a promotion in December 2017 which included a £50 MasterCard for signing up to Sky broadband. I signed up but didn't get the card. I've still got the Moneysupermarket.com image of the web page offer. Sky are denying that there was an offer and say that they aren't responsible for promotions on…
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Mobile Broadband With Lots Of Data
Are there any mobile broadband deals that give unlimited data or have a large data allowance? Is there a difference between getting a mobile router, a dongle or tethering a mobile? How easy is it to use a mobile phone to send the signal to my computer so I can use the internet? I'm in London. What kind of speeds can I get…
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BT awful customer service - switching after engineer visit?
My elderly parents had problems with their broadband going back to September or before. They have been paying £66 per month for phone, broadband and TV - I had only just been made aware of it all in November when I tried to get the broadband up and running and spoke to BT on the phone and they talked me through a complex…
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Can Broadband Companies Refuse to Put Details of New Contract in Print?
Hi I have recently haggled a new contract with Sky for Unlimited Broadband Phone Line and Anytime Phone Calls 24/7 for £26.99 a month for 12 months. At least that is what I thought! This was a verbal agreement with Sky over the phone. Yesterday I phoned Sky and asked for details including the monthly cost of the 12month…
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Virgin Media - Still waiting for phone line and bill has gone up!
i changed to virgin back in august 2017, the installation of the broadband went fine but we’re still waiting for the phone line and being billed more! to cut a long story short: Broadband installed in August 2017 (no phone line available due to capacity) first bill +£10 over agreed price (as no phone line installed and…
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Worth keeping old routers when changing broadband provider?
I've been changing broadband provider every year for the past three to get a good deal. So far so good. But I now have a bit of a collection of routers, as each provider sent me their own, usually as part of the deal. I'm trying to decide if I should get rid of the old ones (ebay/freecycle), or if there's any value in…
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Fibre to the House
Lucky me, living in rural Wales, with Fibre right into the house for nearly 12 months now. There seem to be increasing numbers of communities with full fibre, but I don't think a single new ISP has stepped up to the plate. The choice is either BT or Zen. Both charge a hefty premium over FTTC, but the choice for me was…
