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Broadband & internet access

Archives for December 2017

Virgin media complaint
I’ve emailed the CEO of virgin media twice now and still no one has dealt with my complaint. I was due to have broadband and tv installed on the 21st Dec 2017. However, on the 18th Dec 2 engineers turned up to my property and started work without anyone home. They dug up my drive way, installed the wires and box to the…
Pice comparisons without introductory rates
Does anyone know of a price comparison site that lists non-introductory rates? All the price comparison sites I have found list introductory rates. They are being very deceptive and helping to distort the whole market. It is hard to find real non-introductory rates even if you go to the websites. Our Sky subscription (ADSL…
Plusnet broadband swizz - advice welcomed
We have had plusnet broadband for several years. Due to the long distance from the box to our house, our bb speed via copper wires is only approx 1MB! A couple of months ago plusnet installed fibre along our road. We were told that this would reduce the copper wire run and improve our speeds. It would also give us the…
“Switching” from Virgin to Sky
In November I switched my phone and broadband from Virgin to Sky and elected to keep my phone number. The switch hasn’t gone brilliantly with numerous issues with the landline phone - we are currently awaiting our third engineer visit. However, my biggest issue is that Sky did not tell me that they didn’t take care of the…
Mid term BT and want upgrade
We are mid term an 18mth contract for tv, calls and b.band. We would like to upgrade to infinity , is there to do this at no extra cost or get some cashback. were happy with bt but find ourselves wanting a faster speed. BTW, weve not had notification of a price increase which i thought was one way out and we could go from…
BT Broadband Infinity 2 vs 1
Hi, Signed up for basic Broadband and phone from BT, signed up for Infinity 2 to get the speed and later extended this to an 18 month contract for a smarthub. Speed never went over 15MB very often and we ended up with 2 non-functioning smart hubs both with the same fault of constant restarting. Gave up with that and went…
BT Broadband Via MSE link
I signed up to BT on the 25th of November after finding a link on MSE for BT broadband which had a higher mastercard/Cheque amount then the original link I found. Me being me :( :(:( didn't take a screen shot or note the amount down. :mad::mad::mad: Did any else sign up for BT using the link via MSE around the 25 November…
Messed around by Vodafone!
Hi everyone, I've had a lot of issues with Vodafone the past month. We already have Vodafone broadband at home (been with them since September), but I had an order fraudulently done in my name for broadband again with Vodafone at the same address I live at. I made Vodafone aware that the order was done fraudulently and for…
Can I get out of Plusnet contract due to poor service?
Hi, I've been with Plusnet since 2013 and recently moved house. I asked to transfer my service to my new home and was told there was a set up fee unless I took a new 18 month contract with them. Foolishly in retrospect, I agreed. I told them on 20th November I was moving on the 28th, and they agreed that it would be…
BT Basic and FTTP
I have been told by BT chat that FTTP is not going to be sold to people on BT Basic, if i want FTTP I MUST upgrade my phone line to a normal cost. So in effect poor people won't be able to access ultrafast broadband, does anyone know anything about this? All1
BT runaround bad service
Please if anyone is thinking of joining BT then dont the customer service is shocking ..ive had no/and very weak connection of phone line and broadband since 27th nov 17 .ive been lied to over the phone ,have been through countless call and live chat .they have sent out 5 ,yes 5 engineers amd they all found a different…
Refused broadband as it "can't be added to my phone line"
Hi folks, I have a problem I've never come across before and wonder if anyone can offer some advice. Until a few days ago I had phone and broadband with plusnet. We're in a rural location so speeds were only 3-4mb which was enough. However the phone line and broadband kept dropping out for weeks at a time and their…
talktalk grrrrrrrrrrr
So here's the problem, we live 250m down a lane with a phone/broadband served by some old cables which need replacing (the BT man's words) because when its windy and rainy the internet drops out. The service duct at the end of the road also fills with water during heavy downpours also causing it to stop working. We are…
Virgin Media
I have been given a bill amount on an e-mail by virgin media, and they have said over the phone this is not correct and it will be nearly £14.00 more, are they allowed to do this?
Virgin Media trying to rip me off, advice please.
Hi, I rang to cancel all my Virgin Media package on 29th October as they'd put their prices up to £92 and Sky were offering a great deal so because Virgin upped the price it gave me a get out clause. I was told on the phone that I had activated my 30 day notice so it would go off on 28th November. Today I got an email…
EE Phone and Broadband offer
I applied for a recent offer back in Nov 2017 as highlighted on this website it was for an 18 month contract with EE for home phone and broadband with the offer of a cashback in the shape of a prepaid mastercard. I took up the offer to pay the upfront reduced cost and save further. The total I paid was £316.22 . I had an…
Do I get a reduced bill if Wi-fi was faulty for 2+ weeks?
Howdy! I’m with Vodafone for Mobile and broadband . Landline was dead for a few days, but Wi-fi was intermittently working for 2+ weeks . 2 engineers attended . New Box put in, replacing older faceplate. No probs with Vodafone , or openreach tbh. I was polite and patient and Vodafone tech people were pleasant also. Case…
Legal Right To 10 Mbps by 2020
http://www.bbc.co.uk/news/business-42423047 All I can say is :rotfl::rotfl::rotfl::rotfl: I would love to know how. It took Openreach 2 months work on my SIL's line to get it up to 2Mbps, she previously could not even get dial up. That map for current speeds makes me laugh, obviously drawn up by someone with rose tinted…
Flatmate forgot to change the account name
Hello I had a flat mate that moved out a few years but he never changed the internet to my name, even after I moved the line to a new house, obviously I was paying for it with my card. He was never bothered to do so, even if I even sent him the form to do it. Now I am going to move again and I am going to close this…
Acceptable broadband dropout rate?
I switched to vodafone ~2 months ago and have had frequent broadband drop outs since, averaging 3-4 times a day. After talking to their support (nightmare to get through the handholding support stage) a techy realised that the line was unstable due to trying to achieve higher speeds (something sync related). Now it does it…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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