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Broadband & internet access

Archives for October 2017

Advised internet slowdown/dropout due to poor wireless connection - advice please
Looking for suggestions/confirmation, thank you in advance. Switched from standard broadband to fibre almost 4 months ago. Same provider as before. No issues when standard BB. Since fibre came online have experienced slowdown/lack of internet connection at irregular times, can be 5-6 times a day or can be 2 days with no…
Virgin Media- keep loosing connection in our postcode
We have been experiencing problems with our virgin media connection for both Broadband and TV in our road. This has been going on for some time and even the engineer admits it is an issue .when we dial 150 there is a pre-recorded message saying engineers are working on the problem and hopes we will be reconnected sometime…
£44.78/mth for fibre, line rental, anytime UK and international freedom?
I'm coming up for renewal on my broadband/calls package and am shocked at how much Internet and phone costs these days! I'm with BT, and they raised their prices in April, but it seems that the competition aren't much cheaper. Here's my quote for renewal (based on an 18-month contract, 52 Mbps fibre, Infinity Plus 1…
What is a 'new' BT customer?
I left BT almost 18 months ago to go to SSE Broadband at £21 a month phone + fibre. That deal is coming to an end and I'm shopping around. BT are offering £120 card and Quidco is offering £75 cashback for new customers. However on leaving BT I kept a sim-only mobile running and they didn't remove the £5 discount I got for…
Vodafone BB over charging
If any of you took out the recent Vodafone broadband for £20pm be aware that they were over charging me at £25 until I corrected them
Master sockets vs power adapters for internet
Hello, I was wondering if anyone could help. I've just moved house and have a bit of an issue with my internet/phone lines. The house has the following: 1) An oldish looking BT junction box in the hallway next to the front door, with what appears to be a phone line coming into it from outside plus another (assume internal)…
Talk Talk No internet service but keep charging every month
Hello! I'm new to this site but looking for a little advice it's on behalf of my sister. She decided to go with TalkTalk for her internet provider & has never received any internet (hence why I'm doing this for her) she signed up in Sept & by november this will be the third bill she's paid with very little connection to…
Confused - Router won’t connect via Master/Test socket
Hi. I joined Sky broadband earlier in the year and have their new Sky Q hub router. Speeds have been good at 15Mbps +. However the last week or so my speeds have been down to less than 3Mb. My router is usually connected via a phone extension that runs from the master socket in my hall, to my living room (no power near the…
Laptop/Phone WIFI Abroad
Hey, I'm to going to the States in January, and staying with a friend, but he doesn't have WIFI due to the cost. I'm there for 2.5 weeks. Can you get a USB dongle for the laptop so that can use wifi on phone and laptop cheaply when abroad? I want to be able to use my phone and my laptop when abroad if possible. Thanks
BT don't have capacity in their exchange
Hi, Sorry for the massive amount of text. I was hoping for some advice. I've recently moved into a new build, BT have known about this development and have had a long time to make sure that they have had capacity in their exchange. We have a FTTP line which means that fibre goes straight to our property and we can have up…
EE £100 offer?
I signed up to EE as a first time customer and I did it when the offer was available but I still haven't received the £100. Do we only get it after the first payment?
Help, please!
I'm hoping someone can give me some advice. My mum (who is 82 and is starting to show signs of dementia) was given the phone number of Toople business broadband by my (idiot) brother. She ended up signed up to a two year contract at £25 a month, she says she wouldnt have done it deliberately as it is much more than she…
Talk Talk takeover of Tentel
After trying to transfer my phone line and broadband from Tentel to Now TV prior to the Talk Talk takeover, Tentel put a STOP or cancellation notice on my line effective 31/10/17. As a result NowTV cannot takeover the line or process my order as there is already a order on the line which would cause my Now TV order to…
Vodafone cancelled my broadband contract!
HI First time post this one, so hope it works out. Prior to a house move beg. Sept, I signed up for Vodafone's £25 per month deal for b/b and tel. line with a free gift as an incentive to sign up. As I was due to move within appox. 4-6 weeks, they delayed the contract start up until the 19th October. Received emails to say…
Talk Talk Customer Service
Does anyone know of a way to contact Talk Talk customer service in a way that will actually make them READ what am I saying to them? Livechat is never available, I've emailed the one address I can find and am getting garbage responses that in no way relate to the information I am trying to give them, it's like banging my…
BT Hot fibre deal
Hi. I phoned BT today to ask about the Hot fibre ( £18.82/month for up to 52Mb) in today's email from Martin. The offer supposedly ends tomorrow evening. They said that no such offer exists ! Can anyone enlighten me??
Unusual billing situation
Hi there. I'm wondering if you could help. I've got a bit of an usual BT billing issue and I'm looking for some advice. I'm coming to the end of my minimum term with BT and I've placed in my cancellation. However, it turns out that due to some billing glitch, I haven't paid a single payment to BT for the whole year…
BT free upgrades offer as in this weeks email
just read about the free speed upgrades offered by BT and was unable to comment on the page as it will only take facebook account holders, which i think is pretty poor of MSE! anyway, the comment i wanted to make but couldn't, is below: 'BT would be better to actual upgrade the damn lines so the speeds they advertise are a…
Samknows Whitebox - broadband monitoring
Samknows Whitebox Has anyone on here got one of these? Or looked into them and decided not to get one? It seems to be a box which monitors broadband performance (a) for the user and (b) for reporting back to Ofcom/ISPs. I've had a short search and didn't find much/recent comment on them in relation to the UK market. The…
Plusnet disgusting practice...
You may remember back in late May Plusnet increased their prices, at the same time Sky were offering a deal, not as good as the usual deal but way better than anything Plusnet was offering. So I told my neighbour about the Sky deal and how under Ofcom rules he could abandon Plusnet and their damn price increase. He is…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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