Virgin Media- keep loosing connection in our postcode

Up_For_the_Challenge

We have been experiencing problems with our virgin media connection for both Broadband and TV in our road. This has been going on for some time and even the engineer admits it is an issue .when we dial 150 there is a pre-recorded message saying engineers are working on the problem and hopes we will be reconnected sometime later that day. Usually about 8 hours later an we are without both broadband and TV for this period. We have tried on several occasions discussing with Virgin Media Customer service after having to jump thorough numerous hoops to speak to that department which can take up to 30 minutes. They say we have to be disconnected for 24 hours before getting a days refund which is a pittance. we have asked for compensation but this has been declined out of hand. they also refuse to tell how many times this year we have been disconnected.To make matters worse we have been told we have to give a months notice to end to leave virgin media even though our original contract expired 3 years ago. Surely we should not being paying the same monthly subscription for an inferior service. what can do, Is this a case for the Ombudsman?,. To say Virgin Media's Customer service is appalling is an understatement. Help.

AndyPK

1 months notice is nothing to worry about.

Get on and find an alternative supplier, get install booked.
and then ring up and cancel VM

Tim_Richmond

i suggest you phone 150 and then ask to be put through to the Second Line Support department, they deal with complaints. If still no success then E mail the CEO Tom Mockridge at tom.mockridge@virginmedia.co.uk. You will almost certainly get some kind of response within 3 days. If you have dates when you were not connected this might help.