Unusual billing situation

ryan92

Hi there. I'm wondering if you could help.
I've got a bit of an usual BT billing issue and I'm looking for some advice.

I'm coming to the end of my minimum term with BT and I've placed in my cancellation. However, it turns out that due to some billing glitch, I haven't paid a single payment to BT for the whole year contract. I'm one of those who just let direct debits come out the bank without really paying close attention ( I really should.... I know!)

They are now requesting the full year payment upfront which I obviously cannot afford. I've logged into the BT website to check the bills incase there has been any late payment fees etc to find that absolutely every bill - clearly addressed with my details and the package that I subscribe to (phone and broadband) with a total of £0.

Where do I stand with this?

[Deleted User]

You owe them the money, see if you can pay it off in installments.

Buzby

Your bigger problem is theu’ve Flagged your credit file as a non-payer, which will be seen by others.

[Deleted User]

Buzby wrote: »

Your bigger problem is theu’ve Flagged your credit file as a non-payer, which will be seen by others.

Doubt they've done that yet.

ryan92

It's not that I haven't paid..... every bill has been billed as £0 so essentially no payment has ever been generated as being required.

AndyPK

If all bills have £0 its not your issue.


I wouldn't be rushing to pay them in this case.


It's probably their first stance, to see if you will pay