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Talk Talk Customer Service

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Does anyone know of a way to contact Talk Talk customer service in a way that will actually make them READ what am I saying to them?

Livechat is never available, I've emailed the one address I can find and am getting garbage responses that in no way relate to the information I am trying to give them, it's like banging my head against a brick wall. Are facebook or twitter any better if I try my luck there??

Comments

  • Neil_Jones
    Neil_Jones Posts: 9,534 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You'll do better to phone as the Facebook/Twitter team, as with most companies, only exist to placate or redirect queries, and often have as much authority as a chocolate teapot.

    Call this number:
    0345 172 0088

    Calls to the above number are free from your TalkTalk phone.
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi Starrybee,

    If you could drop us a tweet to @TalkTalk or register and post on the community forums we'll be able to take a look at this for you.

    Thanks
    Emma - TalkTalk Social Team
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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