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Broadband & internet access

Archives for June 2017

MSE News: TalkTalk hits broadband and mobile customers with price hikes
Telecoms giant TalkTalk is to raise prices from 1 August, MoneySavingExpert.com can reveal, with some broadband customers set to pay an extra £21/year and mobile customers facing an increase of up to £30/year. Yet it's possible to beat the hikes - you can quit your contract penalty-free or try to haggle a better…
Mid contract rises Vodafone home broadband
Naughty naughty Vodafone. I received an email from them tonight after only being with them for 4 months to say that they are already putting up the monthly bill. What is it with all of these phone and broadband suppliers, they keep doing this.................and I keep leaving them with 30 days notice as per the get out…
BT "left-overs" after switching
Last week I switched from BT Broadband and phone to another provider (and things work fine). Three years ago I did the same and after leaving found some BT "left-overs". I called BT today asking if they could help and check if BT programs and files are still hidden somewhere in my computer. They said they can't help, as I…
BT - playing games?
Can someone please, please explain why, I am paying BT £35.99 per month for broadband plus line rental. Having checked on uswitch it says " BT unlimited broadband including line rental is £23.99"? On MSE it's putting BT as "Standard BT including line rental "as £40.99? Why is EE offering unlimited broadband including line…
Virgin V6. Of 100mb bb plus home weekend free calls
I take it many of yous have saw the new advert for Virgins new V6 box and you get full channels and weekend free calls and it does say 200Mb BB but when I phoned virgin media the first time they've said it was only for new customers and instead of the £55 for 12 months I was being asked to pay nearly £70 I said al wait to…
Are TalkTalk Trying to pull a fast one (or two)
Hi Recently upgraded to Faster Fibre, which was a no brainer as it was £5 less a month than my normal broadband, but which actually is not fibre all the way (I know it as EFM – Ethernet First Mile or, copper to the box) despite being unable to find anything identifying the facts on their website. If it’s there, it’s well…
BT Cooling off period
A couple of weeks ago I ordered the BT Infinity Package for Calls, Broadband and TV at 34.99. I received emails from them to confirm I had ordered Broadband and Calls and an engineer will be coming - I contacted them to confirm it should include TV too and they said a separate engineer was coming for that. Yesterday the…
Sky Internet Issues
Hi all, I'm not sure if this is the right place to enquirer about this but here goes... We've had nothing but issues with our Sky broadband connection for the last couple of years. We've changed cables, microfilters, had the line checked numerous times, had 2 engineers out and had our BT Openreach socket replaced and…
New Build House, but restricted Service Providers
I have just moved into a new build house and, whilst i'm really happy with it, it has a 'fibre to the property' telecom line by openreach (BT). The speeds are great but I am heavily restricted on the service providers - I have a choice of three. Has anyone else got a similar experience and is there something that I can do…
TalktTalk change of ownership
Hello Does anyone know if it's possible to do a change of ownership on a TalkTalk account part-way through a minimum term? The TalkTalk website doesn't make this clear. Best wishes Michael.
Cancel BT broadband mid contract
Hi BT will not offer to downgrade my broadband or offer me any other kind of discount to reduce my monthly bills. I want to switch provider but do I have to pay the cancellation fee to BT? Which is approx £170 😬. Any tips to get around this charge?
Fuel Broadband
Fuel Broadband customers are being moved over to Post Office Telecoms from August 1st 2017. Watch out for email offering Unlimited Broadband and Phone line for 18 months fixed at £20 per month instead of standard rate of £28 per month. It could go into your spam box! You have 10 days to sign up.
Broadband & phone deals
Hi, I currently have TV (basic package), internet and phone with Sky. My bill is due to go up again next month to just over £50. :( I phoned up to try and get the price reduced but was told the best price they could do was £41. Normally I get a lot more off than this so I'm quite disappointed. Does anyone know of any good…
Broadband
Why can we not have broadband only without added phone rental charges?
Virgin Media tells customers to check online security after hacking risk exposed
More than 800,000 Virgin Media customers are being told to change their passwords after an investigation found one of its routers was vulnerable to hacking. 'Virgin Media tells customers to check online security after hacking risk exposed' Click reply below to discuss. If you haven’t already, join the forum to reply.
BT cashback deal
I contacted BT on their chat on website to claim my double cashback reward.id claimed on BT rewards but wasnt sure it all went through.a guy said he checked it had gone through and i would recieve it within 30-45 days but he also activated my £50 cashback himself via topcashback,also to be sent as a cheque in 30-45 days.i…
Communicating with Sky.
I really hope there is a Sky representative reading this, but history of Sky complaints on the forum is not on my side. I am trying to communicate a Broadband problem; wading trough all the calls and the Chatline is just swimming through treacle. I could make no sense of the automated calls procedure via 4 different…
HELP 148 pounds to cancel from PLUSNET
Hi there, I had Plusnet for one year in my old house and when I moved to my new house I kept Plusnet for another year (total 24 months). Very recently I decided to move to BT since Plusnet was terribly slow not even allowing me to watch BBC iPlayer on my TV. 3 days ago I received my BT router and 2 days ago the migration…
SSE retention.
My 18 month contract with SSE for landline and internet expires 13/7, I was paying £13.49 l/line and £8 internet, they have offered me £13.50 and £6 plus a £25 credit off my electric account. i have had few problems with them and when I did have a serious connection problem recently they put it right immediately and…
Moving house - Failed to deliver
Hi, I recently moved house to a new build site. 3 Weeks before moving I notified my ISP and agreed with them to terminate my current contract if I took out a new on at the new address. They also checked and said the switchover would take place the day after we planned to moved. I was really happy, everything was in place…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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