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ee cold calls
Received a cold call from ee broadband team this evening, I asked if they were uk based only and was told all call centres were. The price they quoted was virtually the same as I pay with my current provider so decided to stay put as ee representative was quite pushy. tried to get rid of her by saying I could get better…
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BT Broadband Scam Calls
Been getting 1 or 2 a week recently, someone sounding very far away and with a thick, sometimes almost incomprehensible, Indian accent. First calls the number calling was visible, so I blocked it - so they called from another number, then another. Now it's showing as "Private, Number Witheld". Haven't bothered listening…
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1 Month Contract Broadband
I'm moving from a house which is served by Virgin cable to a new build which is server by copper wire so can only get ADSL. And the speeds I'm being offered are 1-2Mb!! The site office have told me fast broadband is coming but they don't have an ETA. On the OpenReach website, houses further down the estate are in line to…
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BT dispute
Have recently moved from sky bradband to BT. Engineer did not turn up on the first date, when I called to report I was told they hadn't even arranged for openreach to install the line. They informed me of a new installation date 5 days later which was nearly a month after the original date. When I said it wasn't good…
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Trying to end contract after moving house and Sky unable to provide broadband
Hi, I have recently moved house and was in the middle of a sky contract for TV and broadband. At the new property Sky are unable to provide broadband and have therefore released me from that contract, after trying to fine me! However, they are insisting that I need to continue to pay the TV contract even though I have not…
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Trying to contract after moved house; Sky unable to provide braodband
Hi, I have recently moved house and was in the middle of a sky contract for TV and broadband. At the new property Sky are unable to provide broadband and have therefore released me from that contract, after trying to fine me! However, they are insisting that I need to continue to pay the TV contract even though I have not…
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Dispute With Virgin Media
Hi, Just want opinions on this. I have TV, Broadband and Phone with Virgin Media. I was in a contract initially for 18 months, this contract has came to an end and I've been told I'm now on a 30 day rolling contract. I wanted to cancel the phone (don't use it) and the TV (Only watch Freeview) and to keep the broadband. I…
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appropriate internet compensation
Hi all, Just wanting a quick bit of advice regarding adequate compensation for faulty broadband service if possible please? I am currently with talktalk, since January our internet has been persistently cutting out 5+ times a day for about 5mins at a time before re-connecting. I have spent in excess of 40 hours on the…
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Recommendations on the best fibre optic broadband service in the UK please
Hi all. I have been with virgin media for my broadband and TV package for as long as I can remember... But I am paying £70 a month and the Internet isn't even stable most of the time anymore. So I am looking to change providers. I have 3 kids, all of which use the Internet on various devices, phones, and xbox one and…
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BT recontract offer?
Hi I've only just taken on a broadband contract with BT. When I logged in to My BT today there was an offer for me of recontracing and receiving £25. I tried to read the T and Cs but the page would never load Can anyone shed light on the offer of making a new contract so quickly and the associated cash back offer please?…
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Quickline trying to terminate contract with 7 working days notice !
Hi all, I've got a huge problem. My wireless broadband provider (Quickline) can no longer provide me with the package I am on and have given me until 23rd June to decide that to do about it. I was told on the 14th June. They have offered an upgrade costing £19.99 a month for 6 months going up to £29.99 after that.…
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change to fibre component of my Virgin Bill
My current Virgin Bill has the following entry Last Months Charges 23 May -11 June Changes to Bundle Note; by combining services into a bundle, you automatically enjoy a saving. By changing your bundle that service will also be updated. Credits (for services removed) Date 23 May - 11 Jun SuperFibre60 Charges (for services…
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Bt treat me like scum
I have had a few issues with bt and a lot of them have been there since day one. They contacted me today as I emailed the ceo again because I feel like they are brushing it under the carpet blaming needed for errors even errors that have been there since day one telling me there closing the complaint leaving all the errors…
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Cancelling due to price rise - outstanding balance?
I am with Plusnet fibre. They recently increased their prices so I informed them within about 5 days I intended to leave. I asked them to confirm I could cancel the contract with no fees due to the price rise, they said yes. The same day I arranged a new supplier. I have now received a bill from Plusnet for £200ish saying…
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Supanet Review
After being completely messed around with Sky and getting less than 1MB at night times and my bills going up and up I decided to leave them after at least 10 years and joined a company called Supanet on my Sister's recommendation. It's not often I leave reviews and to be frank even less often when I leave a good one,…
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Delays with connection of BT Broadband
So, I decided to switch suppliers from Virgin BB to BT. I thought this would be a great way to save money as my VBB offer had expired I am now paying the full amount every month, also at the time to switching over BT were offering a good introductory rate and cashback offer. I completed the necessary forms with BT in…
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Sky disconnected prior to agreed date
We recently decided to switch to virgin from sky for our TV/Broadband as they had a good introductory offer and £75 cashback from quidco. So generally all seemed to be going smoothly. We had an install date for virgin, so we gave Sky 1 month notice which was 3 weeks before the virgin date to give us a slight overlap. I…
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What broadband speed do you need - save money!
I was with Virgin for a bundle (TV, Broadband and Phone @ £50.00 a month and I was a minimal user of all services). We'd been with them for 13 years and periodically we call them to reduce the tariff. I called them in mid May to reduce the monthly fee and the only offer they made was for £42.00 a month. If that was the…
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I wonder how they do these for such a low price.
Hi There are lots of these EE data SIM cards on eBay. They are preloaded with 10GB of data for 30 days. Like this one here ---> http://www.ebay.co.uk/itm/EE-4G-PAYG-Multi-SIM-Card-Preloaded-With-10GB-Data-for-30-Days-/262490671339 It says “Sim card will be opened for data activation.” I wonder how they do these for such a…
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BB supplier trying to charge me £1700 for a month's access!
Hi all, I've got a Chess broadband package (I know....don't) for my small business and my normal bill is £50 per month. Last month, I was astonished to find my bill was coming in at £1700, with seemingly no explanation why. Chess say our download/upload limit has been smashed for that month, but I don't see how. PCs aren't…
