Trying to end contract after moving house and Sky unable to provide broadband

Catherine313

Hi,

I have recently moved house and was in the middle of a sky contract for TV and broadband. At the new property Sky are unable to provide broadband and have therefore released me from that contract, after trying to fine me! However, they are insisting that I need to continue to pay the TV contract even though I have not had it installed at the new property; when I looked at tariffs it was far cheaper to get a TV and broadband deal. I do not think I should have to pay out my contract for the TV, given that it was them who were unable to continue with the broadband part of the bundle, however Sky say they are separate contracts, which I was not aware of. I wonder what my rights are in this situation.

Many thanks, Catherine

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JJ_Egan

Basics are that you have a contract at xx address not any address . You break the contract and owe Sky the balance of the contract .You have no rights to expect the contracts to be moved .
However as they have cancelled the broadband it may be worth you pushing customer services harder .

unforeseen

But there is a difference between getting the broadband cancelled because they can't supply it and getting the TV cancelled when op is still capable of getting it but only wants it cancelled to get a package cheaper through somebody else

phillw

unforeseen wrote: »

But there is a difference between getting the broadband cancelled because they can't supply it and getting the TV cancelled when op is still capable of getting it but only wants it cancelled to get a package cheaper through somebody else

What difference is it to them? They can supply it to the address that they agreed to supply it to. It's you that made the decision to move to a place that they can't. Are you expecting them to accept blame for something that you did?

Imagine they did allow you. What evidence would you even be able to provide? Within five minutes a forum would spring up that would tell you where to move to (either really or pretend) that would get you out of contracts.

It's worth trying to get them to reduce what they charge as really they should only cover their losses.

sultanabran

I'm moving and my Sky TV contract doesn't end until mid August. I'm not taking it with me and they won't let me cancel it. Even though I've offered to pay the amount due up to the end of my contract to end it early, so they wouldn't be out of pocket. So I have to leave it to run its course.

teddysmum

That is incorrect. You can cancel, but they, in turn, are allowed to charge you a penalty.


If you have broadband at the new premises could you not use Sky Go ?