Cancelling due to price rise - outstanding balance?

Bigmattf

I am with Plusnet fibre. They recently increased their prices so I informed them within about 5 days I intended to leave. I asked them to confirm I could cancel the contract with no fees due to the price rise, they said yes. The same day I arranged a new supplier. I have now received a bill from Plusnet for £200ish saying this is the charge for future payments due up to 2018 when my contract would have expired had I not cancelled. Should I have to pay this? I thought a contract cancelled due to a price rise should not involve paying for the future payments? This is also not what I was told on the telephone.

bubblesbonbon

This might help

https://www.broadbandchoices.co.uk/guides/help/cancel-contract-price-goes-up

Bigmattf

Thanks, this is the same as dozens of articles out there but it just says no penalty charges. Are the remaining monthly charges a penalty?

Would be very useful to hear from someone who has been through this process.

Mister_G

I left Plusnet fibre last August due to the price rises, 15 months through an 18 month contract.

I spoke to PN at the time and said that I was not happy with the increase. They would not reduce their price, so I told them I was leaving.

I contacted my new provider, Origin, who handled the whole process very smoothly and with no real break in service.

Plusnet then refunded the remainder of my September payment (minus the days I was with them before the changeover) at the end of September.

There was certainly no penalty.

Bigmattf

That's brilliant, I have also moved to Origin so glad to hear it went well. I'll call them again! Thank you.

Daniel2017

What do you expect from a company owned by bt. Don't take it and go to the ombudsman if they try to make you pay up. I hope you get sorted out mate.